Chat Agent Tech Support 14k
hace 1 semana
**JOB OFFER DESCRIPTION**:
Are you done with the back-to-back? If you have experience in call centers, you may join our team to provide technical assistance through chat to clients in the US. If you are clear via chat, you won't need to perform any calls
Provide solutions for issues related to low internet speed and cable TV issues for the first Internet provider in the USA.
**OFFER**:
Payment according to worked hours. (RPH MXN$83.00)
14K monthly average with two days off a week (Sunday and Monday)
Productivity bonus based on metrics
Internet support - ($750MXN monthly during home office)
Fixed working hours (from 2PM - 11PM)
All law benefits from the first day
Paid training from day one
Private insurances (life, medical, dental & visual)
Bonus for referring friends
Equipment provided by the company.
Great work environment
Immediate hiring
Growth opportunity
**REQUIREMENTS**:
**Basic tech support knowledge**: Difference between modem and router, basic troubleshooting for low internet speed, troubleshooting for cable TV encoders or cable boxes, bandwidth domain, how to locate the IP address of a computer, among others.
It t is ESSENTIAL that you have at least 1 year of experience in a bilingual call center (preferably in tech support).
High School diploma or equivalent (certificado de bachillerato).
Schedule availability from 2 PM to 11 PM
Availability to work from home & on-site (Azcapotzalco, CDMX)
Customer service skills (how to be emphatic, how to deal with upset customers, express clearly)
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/ to be attended right away.
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