Technical Support Analyst L1

hace 3 días

Iztapalapa, México TD SYNNEX A tiempo completo

**About the role**:
This job will provide advanced technical support services to TD SYNNEX Customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite visits. Support will be provided to a wide variety of IT infrastructure technologies.

**What you'll do**:
This position will assume, during your work shift, the 24x7 monitoring of all customers subscribed to the Monitoring Service, reacting in the first instance to possible problems that may occur.
- Monitoring Service, reacting in the first instance to possible problems that may be alerted by the SAMA monitoring system alerted by the SAMA monitoring system.
- You will assume 24x7 support tasks, performing the basic follow-up of support incidents that may arrive by mail and/or telephone.
- You will actively collaborate in the attention of remote management requests from customers.
- You will support in the generation of periodic or punctual reports to customers. Due to your visibility
- You will also adopt a pre-sales position and generate business opportunities in the form of new services or products.
- You will attend specific training on products monitored, supported and/or managed.

**What we're looking for**:

- 1+ years working as an L1 Support Engineer.
- Bachelors Degree.
- Network arquitecture and operative systems skills.
- Firewalls, Routers & Switching skills.
- Knowledge on AWS
- Network monitoring skills.
- Teamwork.
- Analytical skills.
- Active communication skills.

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

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