Quality Technician

**Career Area:**:Manufacturing & Supply Chain

**Job Description:**:Job Profile Summary

JOB PURPOSE: To perform a variety of duties related to the development and implementation of methods, procedures and equipment used in Quality. This role is fundamentally support to the site CQM’s deployment and continued monitoring and governance. JOB RELATED STATISTICS: Indeterminate

JOB DUTIES: The position performs analytical process steps described in the Caterpillar Quality Management System and provides feedback to ensure continuous process improvement. Typical steps include collecting/analyzing quality data and investigating nonconformance to determine permanent resolution.

Executes global quality processes as defined in the Caterpillar QMS:

- Coordinate and conduct internal quality audits
- Administer area metrics
- Draft and submit local training and documentation as necessary
- Support certification activities
- Support during external ISO9001 & CQMS audits; working with External & Internal Auditor
- Support Audit for Customer Acceptance Validation (CAV), as required by Process Compliance Supervisor.
- Liaise with corporate teams & Global Process Owners where appropriate e.g. PRIM team & EtQ Reliance Team with opportunities for improvement, management system concerns & questions.

Coordinates various Quality training programs as well as the sample part program.
- Identify, analyze, and resolve non-conformance ( This would be non-conformance on CQM audits).
- Support the corrective action of non-conformities at BCP Desford & Stockton, including the co-ordination and/or creation of controlled processes & procedures for functional departments within BCP Desford & Stockton

Investigates, develops and implements electronic clerical or data handling systems to increase the capability and efficiency of the division.
- Be a Subject Matter Expert for ETQ Reliance: Document Control, Calibration & Maintenance, Access Management, Delegation, Meetings Management & other modules where required supporting functional departments within BCP Desford & Stockton.

Provide technical expertise in the analysis, development and implementation of new and revised systems and instructional methods.
- Be a Subject Matter Expert for CQMS & ISO9001 for functional departments within BCP Desford & Stockton
- Lead trainer on ETQ for BCP Desford & Stockton

The position is a specialist within the group and provides interpretation and problem solving advice to others inside and outside of the department.

Typical internal customers include employees from two or more work groups in a Division. The position's primary customers are internal. Most of the problems faced by the position are similar to those faced before and follow a pattern. The incumbent resolves issues by selecting the best solution from a few choices. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Process Quality, Internal Quality Certification, ISO 9000 Certification The position monitors adherence to quality standards and develops action plans for addressing below standard performance.

BACKGROUND/EXPERIENCE: The position requires knowledge of various engineering, manufacturing and/or maintenance standards and practices. Strong analytical skills are necessary. Personal computer skills and familiarity with various software packages is required. The position typically requires 2 years of technical school, an apprenticeship program, a junior college diploma, or the equivalent in on-the-job training. In addition, two to four years of job-related experience are typically required. Good human relations skills are required to develop a cooperative work relationship with others inside and outside the department.

Caterpillar is an Equal Opportunity Employer (EEO).

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