Regional Customer Relations and Support Officer- Data Clearing

hace 2 semanas

Desde casa, México Nextgen Clearing A tiempo completo

**Essential Requirement**:
**Working Hours**

**Language Requirement**: Proficiency in **Spanish** is mandatory.

**Company Overview**:
The Regional Customer Relations Manager - CAM will focus on delivering exceptional service to customers within the region. The individual in this role will also take the initiative in offering daily customer support. Engagement with Tier 1 and Tier 2 customers is a key aspect of the position, making the establishment of relationships founded on transparency and trust essential to its success.

**Key Responsibilities**
- Build strong and long-term relationship with customers in the region by providing excellent customer support as dedicated first point of contact for customers
- Be the first point of contact for customers and lead in migration projects from existing DCH to Nextgen Clearing
- Monitor and manage all core operational functions relating to system set-up, monthly processes, reporting management and other customer related inquires
- Coordinate day to day support and organisation of regular calls with customers
- Communicating resolutions to clients and making suggestion on how to resolve issues
- Provide follow up training for specific elements of DCH service to customers
- Endeavour to resolve all customers queries efficiently and reporting any potential challenges immediately to customer support management team
- Ensure all People Management aspects in regards to individual performance and performance of team members (if any) are adhered to i.e. PP&R, Absence Management etc.
- Identify customers needs / enhancement requests and contribute to product development where relevant according to company process
- Provide weekly / monthly account status report to your Regional Manager where required
- Hold a monthly call with the customers to discuss any outstanding issues and provide customer’s feedback to the head of the DCH.

**Annual Salary**:
The annual salary for this position ranges from $33,221 to $39,865 (USD).

**Requirements**:

- **Experience, Key Skills & Personal Attributes**:

- 5+ years GSM industry experience and knowledge of roaming requirements is preferred (either from a mobile operator or pier vendor)
- Ability to **learn quickly**:

- Excellent communication skills (verbal and written including report creation and presentation)
- Capability to understand technical standards and IT related procedures.
- **English and Spanish language** proficiency (additional languages a bonus)
- Team player
- Well **organised** and ability to **prioritise** your own work
- Excellent organisational skills with the ability to prioritise / escalate effectively
- Strong interpersonal skills, particularly in building relationships with customer.
- Ability to work independently and reliably Excellent people management skills (if people management role)
- Professional credibility and integrity
- Ability to build **confidence** and trust in relationships
- Strong **analytical skills**

**Benefits**
- 25 days Annual leave
- Reward and Recognition
- Employee Engagement
- Work From Home
- Training & Development

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