Senior Manager, Operational Excellence

Senior Manager, Operational Excellence
- Location: Mexico City (Hybrid)_

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Senior Manager, Operational Excellence supporting the CME Global Ops Excellence team, you will drive & deliver simplification and continuous improvement (CI) initiatives across functions and foster a CI culture across all the Alcon Global Services centers. This role will support the organization’s objective of driving speed & simplicity in AGS centers by elimination of non-value-added activities and driving standardization within business processes in partnership with desktop automation teams. This role will also develop and sustain a continuous improvement culture.

In this role, a typical day will include:
Process Improvements:

- Identify opportunities for service improvement across various functions such as IT, Finance, HR, QA, Clinical R&D, BPA, Procurement, etc., and deploy Lean Six Sigma tools to improve efficiency & effectiveness of processes.
- To lead deployment of CI - Service Management Practice in partnership with Global Continuous Improvement Practice Champion & AGS Centre Heads in the development of a best-in-class continuous improvement strategy and in establishing a continuous improvement monitoring system to identify trends and process variations.
- Partner with Global OPEX AGS focal to align on Lean Six Sigma training content, and session planning for all the AGS centers on CI target setting and deployment plans.
- To design and facilitate process improvement workshops to drive ideas and solutions through other associates.
- Drive AGS CI council by establishing strong governance, metrics, and program dashboards required to keep improvement projects on track across all AGS centers.
- Work with cross-functional teams to put in place toolkits for sustaining the improved process - Change communication, user training decks, and train the trainer sessions.
- Ensure standardization and simplification of processes in line with functional guidelines.

Lean Six Sigma Training & Continuous Improvement Culture Champion:

- Conducting Lean Six Sigma training sessions - White / Yellow / Green Belts across various levels in the organization
- Liaison with key business stakeholders and Transformation team to support an ongoing program of change.
- Mentor Process experts across functions in productivity & quality improvement projects.
- Create a learning culture among team members and encourage others along with self to keep updated with industry best practices and updates.

WHAT YOU’LL BRING TO ALCON:

- Education: Bachelor’s degree, master’s in science desirable
- 6-8 years of experience in the shared service industry
- 6-8 years in practicing & deploying continuous improvement culture.
- Lean Six Sigma Black Belt certification.
- Competence required in at least one function across shared services - Finance, HR, Procurement, QA or IT etc.
- Excellent English skills
- Portuguese desirable

HOW YOU CAN THRIVE AT ALCON:

- Opportunity to join a growing, early-stage organization built within a mature, stable global company.
- Friendly working environment and a diverse and highly motivated team
- Individual career development plan and possible career growth within a newly created account
- Truly international environment and daily interactions with colleagues and stakeholders from all over the world
- Attractive benefits & compensation package
- Flexible hours and remote work possibilities (min 3 days per week office-based)

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Alcon Careers
- Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status._

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.