Support Specialist

hace 6 días

Ciudad de México NielsenIQ A tiempo completo

**What you’ll do**
- Leverages established tools to monitor SLA (Service Level Agreement) performance and end user satisfaction
- Engages with other teams and end users to identify issues and determine/implement solutions
- Under mínimal supervision, provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues.
- Follows established procedure to ensure workstations within the enterprise environment are properly patched and aligned with the latest security and OEM patches.
- Provide on-site technical support to end users in a corporate environment.
- Diagnose and resolve issues on Dell laptops running Windows 10 or Windows 11.
- Install, configure, and maintain software, including Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Teams).
- Deliver direct user support, ensuring a positive experience and efficient issue resolution.
- Perform basic inventory management and follow up on support tickets.

**Qualifications**:
**We’re looking for people who have**
- English communication skills, with the ability to effectively interface across cross-functional technology teams and the business.
- 3+ in relevant workstation operations or engineering field
- Strong knowledge of Windows 10 and Windows 11 operating systems.
- Experience in supporting and maintaining Dell laptops (hardware and software).
- Ability to perform basic network configuration tasks (Wi-Fi, VPN, printers).
- Familiarity with ticketing systems (e.g., ServiceNow, Jira).
- Minimum B.S. degree in Computer Science, Computer Engineering or related field.

**Additional Information**:
**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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