Bilingual Customer Service Representative

hace 6 días

Cuernavaca, México Rem Zen A tiempo completo

As a Bilingual Call Center Agent, you will play a crucial role in providing top-notch customer support to our diverse clientele. Your excellent language skills in both English and Spanish will enable you to effectively assist customers, resolve inquiries, and offer solutions, ensuring a seamless customer experience.

**Key Responsibilities**:
Handle inbound and outbound customer calls professionally and efficiently in both English and Spanish.

Address customer inquiries, concerns, and requests, striving to exceed their expectations.

Document customer interactions and details accurately in our systems.

Collaborate with team members to find solutions and optimize processes.

Uphold high standards of service quality and customer satisfaction.

**Qualifications**:
Fluency in both written and spoken English and Spanish.

Excellent communication skills and an empathetic approach to customer interactions.

Strong problem-solving abilities and a proactive attitude.

Prior experience in a call center or customer service role is a plus.

Proficiency in using computer systems and customer management software.

**Why Join Us**:
Competitive salary.

Opportunity for career growth and development within a supportive environment.

Dynamic and diverse team that values collaboration and excellence.

Chance to interact with a wide range of customers and make a positive impact.

**Application**:
To apply, please submit your updated resume and a cover letter highlighting your relevant experience and language proficiency. We look forward to welcoming you to our team and working together to achieve excellence in customer service.

**Note**: Rem Zen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin.

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