Solution Customer Service Representative

hace 2 días

Cuernavaca, México Thales A tiempo completo

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

**Solution Customer Service Representative**

Cuernavaca, Morelos (Hybrid)

**Position Summary**

Thales is looking for a **Solution Customer Service Representative **who is primarily responsible to coordinate the Order Processing with appropriate Solution Sales, Project Managers, Sales Operations and Finance teams and takes total ownership on customers' orders from the Purchase Order receipt to the delivery and invoicing.

In this position you will also be responsible for Customer Satisfaction and Service Excellence in terms of Order Processing and follow-up from the customer point of view and Support MCS Solutions & Services strategy and business execution.

**Key Areas of Responsibility**
- Check Customer’s Purchase Orders and translate to Thales’ ERP Modules system to allow treatment from Project Managers and Finance Controller.
- Organize kick-off meetings (Engagement Review) at purchase order receipt for large or non-recurrent projects with all solution actors (Solution Sales, Project Manager and Finance Controller), and if would be the case with Logistics, Purchasing and/or Business Efficiency teams.
- Ensure that all documentation have been sent by Solution Sales and book orders in the ERP system and follow up projects until be properly invoiced.
- Provide necessary reports to Solution Sales, Finance Controller & BPA Management.
- Responsible for compiling reports for the entire business entity for key business partners’ review.
- Attend the audits, provide the information requested by auditors (such as: External Auditors, Corporate).
- Solve problems and propose solutions for partner teams to achieve their desired results while maintaining company standards.

**Minimum Qualifications**
- Bachelor’s degree in International Business, Administration or similar.
- 3 Years plus of relevant business experience with sales administration and logistics including Incoterms (international commerce terms), Payment Terms, Taxes, and customs rules.
- Intermediate-advanced English proficiency, oral and written.
- User of ERP Systems & tools as well as Microsoft Office Suite, mainly Excel and pivot tables.
- Strong communicator and negotiator, analytical, results-oriented, customer-oriented, a strong time manager, autonomous, honest, and empathetic, strong focus on helping customers and ensuring their satisfaction.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community

**What We Offer**
- Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

- Elective Health and Dental plans.
- Company paid holidays, vacation days, and paid sick leave.
- Company provided Life Insurance.

**Why Join Us?**

Say HI and learn more about working at Thales _click here_._

LI-Hybrid

LI-MO1

  • Early Career Solution Customer Service North America

    hace 3 semanas

    Cuernavaca, México Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Customer Service Representative

    hace 3 horas

    Cuernavaca, Morelos, México AlphaHire A tiempo completo

    About the RoleWe are looking for Customer Service Representatives to support our recruiting operations. This role is centered around professional communication, relationship management, and process execution while working closely with candidates and internal recruiting teams.This position is ideal for individuals with strong communication skills, a proactive...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Cuernavaca, México Rem Zen A tiempo completo

    As a Bilingual Call Center Agent, you will play a crucial role in providing top-notch customer support to our diverse clientele. Your excellent language skills in both English and Spanish will enable you to effectively assist customers, resolve inquiries, and offer solutions, ensuring a seamless customer experience.**Key Responsibilities**:Handle inbound and...

  • Bilingual Customer Service Representative

    hace 2 días

    Cuernavaca, México Rem Zen A tiempo completo

    As a Bilingual Call Center Agent, you will play a crucial role in providing top-notch customer support to our diverse clientele. Your excellent language skills in both English and Spanish will enable you to effectively assist customers, resolve inquiries, and offer solutions, ensuring a seamless customer experience. **Key Responsibilities**: Handle inbound...

  • Bilingual Customer Service Representative Home

    hace 3 semanas

    Cuernavaca, México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en Cuernavaca, Morelos**:**Bilingual Customer Service Agent (Home Office) No Prior Experience Required**Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional...

  • Customer Service Representative

    hace 4 horas

    , Cuernavaca, Mor., México Alpha Hire Inc. A tiempo completo

    Job OverviewWe are looking for Customer Service Representatives to support our recruiting operations. This role is centered around professional communication, relationship management, and process execution while working closely with candidates and internal recruiting teams.This position is ideal for individuals with strong communication skills, a proactive...

  • Customer Service Team Leader

    hace 7 días

    Cuernavaca, México Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Customer Service Team Leader

    hace 6 días

    Cuernavaca, México Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Customer Service Team Leader

    hace 2 semanas

    Cuernavaca, Morelos, México Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Customer Service Representative

    hace 3 semanas

    Cuernavaca, México Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...