IT Support Technician

hace 1 semana

Guadalajara, México C3 AI A tiempo completo

Join our dynamic team at C3 AI, where we are committed to delivering innovative technology solutions that drive business success. We are looking for a talented IT Support Engineer to provide exceptional technical support and ensure the smooth operation of our IT infrastructure.

**Responsibilities**:

- **Technical Support**: Provide first and second-level support to end-users, resolving hardware, software, and network issues promptly. Assists Corporate IT on the West Coast by providing support for our East Coast Offices/time zones.
- **System Maintenance**: Perform regular maintenance and updates on IT systems, ensuring optimal performance and security. Refurbishing and re-imaging laptops.
- **Troubleshooting**: Diagnose and troubleshoot technical problems, escalating complex issues to senior engineers when necessary.
- **Documentation**: Maintain accurate records of support requests, resolutions, and system changes in our ticketing system.
- **Collaboration**: Work closely with other IT team members and departments to implement and support IT projects and initiatives.
- **Collaboration**: Work closely with other IT team members and departments to implement and support IT projects and initiatives

**Qualifications**:

- **Education**: Bachelor's degree in Computer Science, Information Technology, or a related field.
- **Experience**: 4+ years of experience in IT support or a similar role and have been a global admin at a previous position.
- **Problem-Solving**: Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
- **Communication**: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- **Certifications**: Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus
- **Physical Requirement**: Must be able to lift 50 lbs.

**C3 AI provides a competitive compensation package and excellent benefits.**

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.

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