IT Support Technician

hace 21 horas

Guadalajara, México Neostella A tiempo completo

**Key Responsibilities**:- IT Support functions as a center for reporting technology-related problems, performing initial problem investigation and information gathering, and works as a liaison to the rest of the IT support staff.- Provides break-fix end-user support, working with product manufacturers as needed (such as Lenovo, Dell or Apple).- This first-level IT Support role is expected to pass on to Senior IT Support Technicians any issues which cannot resolve in a timely manner.- Assists with the installation, configuration, and maintenance of personal computer software and hardware (including printers, scanners, mobile devices, and other peripheral devices)- Maintains an accurate service repair history through the creation of TopDesk incident management system tickets, including the documenting of work history and proper issue resolution.- Determines the best solution based on the issue and details provided by customers.- Documents, tracks, and monitors incidents using applicable systems and tools.- Monitors system capacity and performance and reports any problems discovered.- The incumbent has contact with all the departments of the company in resolving computer-related problems. Outside the organization, the incumbent must consult vendors on technical aspects of software and hardware troubleshooting.- Identifies process improvement opportunities within the department and/or participates in companywide efforts.- May be responsible for identifying and upon project assignment, researching, recommending and implementing new technologies that provide business value to the organization.**Requirements**:- Associate’s degree with an emphasis in IT or Business preferred.- Minimum 1-3 years’ experience or an equivalent combination of education and experience.- ITIL certification a plus- In-depth knowledge of computer systems and mobile devices- Customer-oriented and patient- Excellent communication and interpersonal skills- Must keep an up-to-date knowledge of all computer hardware and software- This position requires continual re-education and training to keep up with technological changes in hardware and software within the data processing industry- This individual must keep an up-to-date knowledge of all computer hardware and software in use by the company and its representatives**Benefits

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