IT Support Specialist
hace 7 días
**Empresa internacional en búsqueda de: IT Support specialist**
**Descripción del puesto**:
Estamos en búsqueda de un **Especialista de Soporte Técnico** para unirse a nuestro equipo internacional de TI. Serás responsable de brindar soporte a usuarios en múltiples mercados globales, asegurando la continuidad operativa de nuestras plataformas digitales y sistemas internos. Buscamos a alguien proactivo, con excelente actitud de servicio y orientado a la resolución de problemas.
**Responsabilidades principales**:
- Brindar **soporte técnico a usuarios finales**, resolviendo incidentes y solicitudes a través del sistema de tickets.
- Proporcionar **soporte de primer nível a aplicaciones internas y plataformas digitales**.
- Ejecutar y analizar **consultas SQL y MySQL** para diagnóstico, validación o extracción de información.
- Colaborar con equipos de **Customer Care y Desarrollo** para resolver incidencias complejas.
- Crear y mantener una base de conocimiento de soporte técnico.
- Elaborar y mantener **scripts en Python** para automatización de tareas (deseable).
- Participar activamente en la mejora continua de procesos de soporte.
**Requisitos**:
- Experiência mínima de **2 años en soporte de aplicaciones**:
- Experiência en **soporte técnico a usuarios finales**:
- **Conocimientos intermedios en SQL y MySQL** (creación y ejecución de consultas).
- **Manejo de scripts en Python** (deseable).
- Conocimientos en sistemas operativos Windows (Mac OS y Linux, deseable).
- Inglés **AVANZADO**:
- Enfoque en la atención al cliente, resolución de problemas y trabajo en equipo.
- Deseable conocimiento de **JIRA** y **ITIL**.
**Ofrecemos**:
- Esquema de trabajo híbrido (Acudirás 2 veces a la semana)
- Zona: Insurgentes Sur
- Rango salarial de hasta $35,000 brutos
- Prestaciones de ley + superiores
¿Cuentas con **TODOS**los requisitos? Postúlate por este medio
Tipo de puesto: Tiempo completo
Sueldo: $25,000.00 - $30,000.00 al mes
Beneficios:
- Seguro de vida
- Vales de despensa
Pregunta(s) de postulación:
- ¿Cuánto tiempo tienes de experiência como IT Support specialist?
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: remoto híbrido en 03100, Del Valle Centro, CDMX
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