IT Service Desk Specialist: Elevate User Support

A global technology company is seeking a motivated Service Desk professional in Mexico to provide first-level IT support. Responsibilities include responding to user requests via phone and email, troubleshooting hardware and software issues, and assisting with onboarding. Qualifications include a high school diploma, customer service experience, and...

Job Description:Position Purpose and DescriptionReporting to the Team Leader - Service Desk. Your responsibilities as a service desk technician level 1 include providing Global Excel employees and its corporate clients timely and useful technical assistance on their computer environment, including mobile devices and other tech products. The role will include...

Descripción del trabajo We are seeking a dedicated and detail-oriented Service Desk QA Lead to join our team. In this role, you will be pivotal in ensuring top-tier customer service by supervising and enhancing the quality of interactions between our support staff and clients. Your efforts will be crucial in upholding high levels of customer satisfaction...

HCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...

A leading technology and electronics company is seeking an IT Support Specialist in Mexico, Jalisco, to provide technical support across various platforms including Windows, Linux, and macOS. Ideal candidates will have a Bachelor's degree in Computer Science or Engineering and at least 2 years of relevant experience. The role involves troubleshooting, user...

Una empresa de tecnología busca un Service Desk QA Lead para mejorar la calidad del servicio al cliente en Jalisco. Este rol requiere un líder con más de 5 años de experiencia en soporte técnico, que pueda desarrollar e implementar procesos de aseguramiento de calidad y realizar auditorías para identificar mejoras. Se prefiere conocimiento en...

A global technology company in Mexico is seeking a Help Desk professional to provide technical support and liaison services. The candidate will be responsible for training the help desk team, ensuring high-quality customer service, and managing technical issues. Responsibilities include maintaining documentation, auditing analyst calls, and troubleshooting....

A leading technology and electronics company in Mexico is seeking an IT Support Specialist to provide technical support for Windows, Linux, and macOS systems, troubleshoot various IT issues, and contribute to operational efficiency. The ideal candidate holds a bachelor's degree in computer science or a related field, with a minimum of 2 years of experience....

Responsibilities Act as part of the Global Service Desk as L2 technical support, adhere to and observe all the processes and procedures designed for the function Provide rapid intake, triage, stabilization, and coordinated escalation for customer incidents Triage customer requests and engage appropriate technical teams and experts, following the predefined...

**Role: Technical Support****Location: Guadalajara, Mexico**Technical Support Troubleshoot and resolve issues that have been escalated from the Helpdesk.Incident Management: RTrack and document issues: Log all issues, resolutions, and updates in a ticketing system or help desk software (e.g., ServiceNow, Jira).Escalate issues: If unable to resolve, escalate...