Customer Support Specialist

hace 2 semanas

Guadalajara, México Wexpand A tiempo completo

**Job Description: Customer Support Specialist**

**Wexpand History**:At Wexpand, we connect talent with opportunities. We help foreign companies build high-performance teams in Mexico with a modern and human approach. We believe in talent, technology, and ideas that connect people. We're looking for someone who shares those values and can translate them into compelling designs.

**About the role: The**role is responsible for managing credentials for client systems and supported platforms. This position requires technical expertise, strong troubleshooting and analytical skills, as well as effective communication, to deliver high-quality service to both internal and external customers.

**Key Responsibilities**:

- Manage service requests for access credentials to client systems and platforms.
- Support internal employees and external (approved vendor personnel) customers.
- Vet service requests based on strict criteria, prerequisites, and requirements.
- Collaborate with stakeholders to ensure requests meet processing standards.
- Monitor processes, proactively identify issues, and ensure service quality.
- Ensure timely and efficient handling of service requests.
- Communicate clearly with customers regarding expectations and deliverables.
- Maintain accurate documentation, including job aids, access requirements, and troubleshooting guides.

**Qualifications**:

- Advanced English (C1,C2)
- Bachelor’s degree in computer science, Computer Information Systems, or Management Information Systems
- Minimum of 2 years of relevant experience or training.
- Experience in construction, telecommunications, or engineering fields preferred.
- Equivalent combinations of education and experience will be considered.

**Soft Skills**:

- Proficient in Microsoft Office Suite and project management tools.
- Familiarity with Power BI for building business solutions and generating insights.
- Understanding of project management concepts and workflow automation.

**Technical Skills**:

- Ability to manage high volumes of service requests, including those impacted by system or process changes.
- Excellent written and verbal communication skills in English.
- Comfortable working in a fast-paced, deadline-driven environment.

**Schedule**:

- Monday to Friday from 7am to 5pm ONSITE
- $17k Net

Tipo de puesto: Tiempo completo

Sueldo: $17,000.00 al mes

Tipo de jornada:

- Lunes a viernes

Lugar de trabajo: Empleo presencial

  • Customer Support Specialist

    hace 2 semanas

    Guadalajara, México Mycronic A tiempo completo

    **Job Summary**The Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as...

  • Customer Support Specialist

    hace 6 días

    Guadalajara, México Mycronic A tiempo completo

    **Job Summary** The Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as...

  • Customer Support Specialist

    hace 2 semanas

    Guadalajara, México Mycronic AB A tiempo completo

    **Job Summary**The Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as...

  • Customer Support Specialist

    hace 2 semanas

    Guadalajara, México Think Future Technologies A tiempo completo

    **Position** **:Customer Support Specialist(T2)****On-site/Work Location**:Av. Chapultepec Sur 284-103Col. Americana, CP 44160Guadalajara, Jalisco.**Work Days**: Mon-Fri, 8-5 (rotational shift)**Description**:Can you handle managing multiple projects, no problem? We are looking for a Technical Support Specialist (T-2) to join our team! As a Technical Support...

  • Css2) Customer Support Specialist Ii

    hace 1 semana

    Guadalajara, México DearDoc A tiempo completo

    **Company Overview** At DearDoc, our exceptional and diverse team is the cornerstone of our success. We thrive on mutual growth, excellence, and a shared sense of accomplishment. We are on the lookout for a talented and bilingual Customer Support Specialist with a flair for technical troubleshooting and a passion for customer service. **MXN 23,000 PER...

  • Dedicated Customer Support Specialist

    hace 2 semanas

    Guadalajara, México beBeeSupport A tiempo completo

    Looking for a career boost in the IT sector? As a Customer Service Representative at our company, you will be part of a dynamic team that transforms careers and makes a difference. Our culture is built on unlimited learning opportunities, collaboration, and mutual growth. We believe that our employees are our greatest asset, which is why we invest in their...

  • Customer Support Specialist

    hace 1 día

    Guadalajara, México Diligent Corporation A tiempo completo

    **About Us**Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you...

  • Project Support Specialist

    hace 2 semanas

    Guadalajara, México Siemens A tiempo completo

    At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company’s success. We are focused on ensuring that zero harm is done to our employees and zero defects are created in our processes. We utilize lean principles and digitalization to continually improve our processes and customers’...

  • Technical Support Specialist

    hace 2 semanas

    Guadalajara, México Ottimate A tiempo completo

    **Job Type**:Contractor/Full-time**Internal Job Title**: Product Support Specialist L1**Location**:Guadalajara, Jalisco (Hybrid)Ottimate is an AI-powered AP (Accounts Payable) automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment...

  • Customer Support Specialist

    hace 2 semanas

    Guadalajara, México Traba App A tiempo completo

    Traba is building a world where the global supply chain operates at peak efficiency. We are a technology company that enhances the productivity and potential of the industrial supply chain by connecting businesses with reliable workers. We leverage location monitoring, predictive algorithms, machine learning, AI, computer vision, and other advanced...