Customer Support Specialist

Traba is building a world where the global supply chain operates at peak efficiency. We are a technology company that enhances the productivity and potential of the industrial supply chain by connecting businesses with reliable workers. We leverage location monitoring, predictive algorithms, machine learning, AI, computer vision, and other advanced technologies to drive an unparalleled customer experience. Our mission is to empower both businesses and workers to reach their full productivity and potential. We’re proud to be backed by some of the world’s best investors, including Founders Fund, Khosla Ventures, and General Catalyst.**Position Overview**:We are excited to expand our team as we launch our new office in Guadalajara and are looking for individuals with strong customer support experience. As an Operations Specialist, you will play a key role in onboarding workers into temporary roles within sectors like manufacturing, logistics, and warehousing. This position involves engaging with workers across different time zones, primarily through phone call communication. You'll excel in this role if you're comfortable with high-volume interactions, problem solving, and adapting quickly to meet fluctuating demands.**Key Responsibilities**:- **Client Coordination**:Work closely with the Territory Operations Team to understand each customer’s unique needs.- **Effective Communication**:Communicate with users on the app to effectively fill open positions- **Job Posting**:Write and post job descriptions on job boards, social media, and other relevant platforms.- **High Volume Calling**:Make a high volume of calls to workers across different time zones to ensure shift coverage. Maintain a positive and persistent approach.- **Flexibility**:Be adaptable to be placed where there is demand, with little downtime.- **Fast-Paced Environment**: Thrive in a fast-paced, results-driven environment where quick decision-making and adaptability are crucial.**Qualifications**:- **Experience**:Recent college graduate or 2+ years of professional experience preferred but not required at a fast-paced company in business support, customer support or similar role.- **Skills**:Excellent communication skills, both verbal and written.- **Work Ethic**:A strong work ethic. Ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines.- **Attitude**:Enthusiastic and positive attitude and care for our workers.- **Adaptability**:Ability to thrive in a fast-paced environment. Willingness to tackle tasks hands-on.- **Flexibility**:Willingness to adapt to where demand is highest, with mínimal downtime.- **Organization**:Excellent organization, time management, and prioritization skills.**Salary Range Details**The compensation range for this position varies by location, reflecting our market analysis and other relevant considerations. The ranges are as follows:- **Monthly Salary Range**: 13,500 MXN - 27,000 MXN**Our Values****Dream Big -** We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don’t sacrifice long-term value for short-term results.**Olympian’s Work Ethic -** Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field.**Growth Mindset -** We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience.**Customer Obsession -** We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve this massive and**What is light industrial labor?**Light industrial flexible staffing is a $50B labor market that encompasses entry-level jobs in warehouses & distribution centers. These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running at peak efficiency.Pay: $13,670.89 - $27,000.00 per monthAbility to commute/relocate:- 44610, Guadalajara, Jal.: Reliably commute or planning to relocate before starting work (required)**Language**:- English (required)Work Location: In personExpected Start Date: 23/09/2024