Customer Service Agent Mexico

**Company** Alaska Airlines

**The Team**

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.

**Role Summary**

The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas.

**Key Duties**
- Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
- Sell tickets and ensure cabin accommodations.
- Perform computer and paperwork tasks.
- Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
- Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
- Process and secure passenger luggage.
- May perform aircraft grooming and security searches.
- May assist with the processing, moving, and security of cargo.
- At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

**Additional Details**

Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

**Job-Specific Experience, Education & Skills**

**Required**
- A minimum of 2 years of customer service or community service experience.
- Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
- Typing speed of at least 25 WPM.
- Ability to consistently lift 25 kgs.
- Must be able to bend, stoop, squat, reach and grasp.
- Flexibility to work varied shifts (e.g., weekends, holidays).
- Ability to participate in paid training.
- Ability to learn and operate a computerized reservation system.
- Ability to adapt to performing work according to set procedures.
- Ability to anticipate needs of others in a fast-paced environment.
- Ability to communicate in Spanish and English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must have the legal right to accept employment in Mexico.

**Job-Specific Leadership Expectations**

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable

**Starting Rate**

MXN $97.28/Hr.

**Total Rewards**
- Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
- Free stand-by travel privileges on Alaska Airlines & Horizon Air
- Quarterly and annual bonus plans
- Generous holiday and paid time off

**Employment Type** Part-Time

**FLSA Status** International

**Regular/Temporary** Regular