Technical Support Analyst

hace 2 semanas

Guadalajara, México NTT DATA A tiempo completo

**Req ID**: 321022 We are currently seeking a Technical Support Analyst to join our team in Guadalajara, México (MX-MEX), Mexico (MX). Individuals understand their own area and are able to perform all facets of their role. - They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work. - They manage projects with oversight from their supervisor. At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a " Network Support Senior Analyst " to join our team in "Mexico". Plans, designs, and implements networked systems, including configurations, supporting/troubleshooting network problems and coordinating with vendors for installation of such items as routers, switches Performs technical analysis of software, hardware, and network systems, system integration for LAN/WAN communications, network nodes, switches, and various transmission systems Performs network maintenance and system upgrades including service packs, patches, hot fixes etc Create & update the technology components of standard operating procedures - Liaise with vendors and other IT personnel for problem resolution - Hands On Experience with Aruba Wireless and Routing Switching - Nexus configuration and design - VDC, VPC, OTV, LISP, FabricPatch, DCNM - ARUBA Switching and WirelessCisco Enterprise Wireless communication design, configuration. Configuring Lightweight and Autonomous APs, WLAN Controllers, PRIME - Bridging, outdoor/mesh - LDP, TDP, RSVP Label distribution - MPBGP-VPNv4, Multi-VRF and VRF-Lite - Application and WAN Optimization appliance design and configuration - Appliances such as Riverbed, WLC, SD-WAN - Cisco® CCNA certificate OR equivalent experience - Strong communication skills - Solid documentation experience with Microsoft® Visio, Word, and Excel - Ambitious and goal-oriented, with initiative to work until job is complete - Prior experience working closely with customers and collaborating with IT staff - Must possess strong technical account management skills and have excellent troubleshooting skills. - Bachelor's Degree or equivalent experience. **About NTT DATA

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