Store Manager- Santa Fe- Mexico City

The Store Manager is the owner of the business, a Fendi Ambassador, accountable for overall store performance. The managing of the store, employees, merchandise and to achieve store targets to build a positive experience for the internal and external client. They are responsible for leading the store team, ensuring succession plans and internal growth for all team members.

**Responsibilities**:
Business Development and Performance Management:

- Drive and increase sales performance for overall business.
- Analyze the business, propose, and implement action plans to improve results, generate sales for each product category crafting new clients and reactivating former ones.
- Develop a sales strategy, working cross-functionally with corporate partners.
- Market authority, identifying new opportunities to attract and retain clients.
- Develop and deliver events and incentives to grow the business.
- Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
- Be present on the sales floor, continuously empower sales staff to meet assigned sales through an authentic client experience.
- Collaborate with the Retail Events team for the organization of local events.

Client Management:

- Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.
- Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
- Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.
- Improve Mystery Shop Results with action plans.
- Cultivate a strong private appointment culture.

Administrative & Operations Management:

- Ensure alignment and partnership between front of house and back of house.
- Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.
- Control vital actions to optimally control costs and ensure efficient operation in store.
- Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.
- Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
- Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.
- Ensure team follows all company policies and procedures
- Lead the team with health and safety protocol and processes

Visual Merchandising:

- Maintain merchandising standards.
- Know the best sellers and have them on display all the time.

Team Management:

- Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch up meetings and storewide meetings to mentor and deliver timely feedback.
- Ensure all Top Store initiatives are rolled out, updated, and understood by the team.
- Attract and recruit the best talent available in the market through networking and scouting.
- Implement company policies while adhering to accurate procedure regarding disciplinary action.
- Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.
- Identify individual and team training needs.

**Additional information**:
**Qualifications**:

- Minimum 5 years’ related experience, luxury retail preferred.
- Strong drive for results; goal oriented.
- Excellent social skills: the ability to communicate optimally both verbally and in writing.
- Ability to use POS system and its inventory management functions.
- RTW experience preferred.
- Foreign language skills are a plus.
- Ability to work in a collaborative team environment.
- Ability to lift boxes/weight up to 10 lbs.
- Organizational and strong digital literacy required.
- Must have flexible schedule: some nights, weekends, and holidays.