Service Support Engineer

hace 1 semana

Ciudad de México OneWeb A tiempo completo

Service Support Engineer - Technical Operations

With OneWeb, You'll Get To:

- Be part of the technology revolution in Space
- Accelerate your career through fast paced experiential learning and executive-level exposure
- Work with razor-sharp colleagues in a company where people come first
- Bring low latency broadband connectivity to remote places for the first time

Who You Are: You have general knowledge of IP, LTE and satellite communications. You're ready to roll up your sleeves and learn how the OneWeb system works in its details. You're a self-learner, ask questions and enjoy challenges. You feel comfortable with technical discussions in the presence of skilled customers. You know how to get traction, gain consensus, and communicate effectively. **You** **want to make a real difference in the world by revolutionizing technology in Space.**

What You'll Do:

- Coordinate technical investigations on the OneWeb system performance across a multidisciplinary team
- Proactive analysis of OneWeb system performance, to identify anomalies which lead to poor performance
- Enhance system and service reporting to understand and communicate user experience with internal and external stakeholders
- Act as the technical escalation point for customer during complex service investigations
- Focus on analyzing and mitigating early life service failures to improve customer experience
- Ensure fluid communication with the various cross functional teams on technical investigations and developments
- Support the User Terminals team with the release process: preparation, execution, and documentation
- Keep automation at the forefront of all activities

What It Takes:

- Resilience, and multitasking capabilities
- MS or equal in Telecommunications or similar
- 5 years in operational domain
- Demonstrated experience in customer support
- Excellent verbal and written communication skills
- Experience with:

- PowerBI, Python
- Dataminer or similar Network Monitoring System
- User Terminal support (VSAT, Mobile, etc..)

What We'd Love:

- Data analytics skills
- Experience with radio link layer

Where You'll Be: Mexico. Flexible remote working policy. This role includes on-call rotation and occasional traveling.

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