Support Engineer
hace 17 horas
Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes.ABOUT THIS ROLEAudible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s services, platforms, and unique Activate Caring culture. This is a fantastic opportunity to leverage your communication, technical, and problem-solving skills to impact millions of customers around the world.As a Support Engineer, you will...- Provide support activities for these services and regularly work with development teams to establish and improve service support- Operate with guidance from management and aggressively drive issues to resolution- Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets- Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities- Regularly contribute to the creation and improvement of all support documentation- Perform code builds and deployments communicating status regularly before, during, and after each deployment- Create and interpret metrics that measure support success and service performance- Help develop and refine operational policies and procedures used by teams and internal customers- Participate fully and constructively in the planning of team’s work- Have the ability to write simple and efficient tools to improve operational efficiency- Learn to contribute to design and development of support tools using software engineering best practices- Mentor other Support Engineers and are involved with interviewing and onboarding new team membersABOUT AUDIBLEAt Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading creator and provider of premium audio storytelling, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word. Audible offers a Hub+Home hybrid workplace model that gives employees flexibility between gathering in an Audible workspace (work from hub) and remote work (work from home). For more information, please visit adbl.co/hybrid.Mexico City, DIF, MEXBasic Qualifications- 2+ years industry experience in programming and/or technical support roles- Experience with ticket monitoring and troubleshooting/debugging technical systemsPreferred Qualifications- Proficiency in one or more general-purpose programming languages, such as: Java, C/C++, C#, Objective C, Python, or JavaScript- Demonstrated success as an individual contributor, managing standard operating procedures and internal processes- Superior team skills in dealing with users at all levels in a team environment- Exceptional communication, documentation and presentation skills for technical and business audiences
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Support Engineer
hace 3 semanas
Ciudad de México NielsenIQ A tiempo completoTo understand the SLA and ensure the deliverables on time. To manage various severity levels and Service requests. Regular follow-ups with all the stakeholders involved to ensure on time deliver. 100% Root cause for all the incidents raised.- End to End analysis on all the high impacting & potentially impacting incidents. To have the clear Root cause tracked...
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Support Engineer
hace 2 semanas
Ciudad de México Audible A tiempo completoAt Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...
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Support Engineer
hace 2 semanas
Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo2+ years industry experience in programming and/or technical support roles- Experience troubleshooting and debugging technical systemsAt Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers...
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Support Engineer
hace 16 horas
Ciudad de México Audible A tiempo completoGood storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...
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Support Engineer
hace 4 semanas
Ciudad de México JW Player A tiempo completo**About JW Player**:JW Player is the leading video software and data insights platform that gives our customers independence and control in today's Digital Video Economy. Founded over a decade ago as an open source video player, JW Player's technology platform now powers digital video for hundreds of thousands of businesses across NA, EMEA, APAC and LATAM....
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Support Engineer
hace 2 días
Ciudad de México JW Player A tiempo completo**About JW Player**: JW Player is the leading video software and data insights platform that gives our customers independence and control in today's Digital Video Economy. Founded over a decade ago as an open source video player, JW Player's technology platform now powers digital video for hundreds of thousands of businesses across NA, EMEA, APAC and LATAM....
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Support Engineer
hace 1 semana
Ciudad de México Servicios Comerciales Amazon M A tiempo completo3+ years industry experience in programming and/or technical support roles. - Experience troubleshooting and debugging technical systems. - Experience in Unix or Linux OS. - Proficiency in one or more general-purpose programming languages, such as: Java, C/C++, C#, Objective C, Python, JavaScript. Good storytelling starts with great listening. At Audible,...
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Support Engineer
hace 2 días
Ciudad de México JW Player A tiempo completo**About JW Player**:JW Player is the leading video software and data insights platform that gives our customers independence and control in today's Digital Video Economy. Founded over a decade ago as an open source video player, JW Player's technology platform now powers digital video for hundreds of thousands of businesses across NA, EMEA, APAC and LATAM....
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Support Engineer
hace 3 días
Ciudad de México, Ciudad de México CommIT A tiempo completoWe're seeking an experienced Support Engineer to join our technical support team for a leading internal developer platform (IDP). In this role, you'll troubleshoot technical issues, support customers and internal teams, and help ensure smooth operation of a modern developer self-service and DevOps ecosystem.What You'll Do:Manage and resolve support tickets...
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Support Engineer
hace 4 semanas
Ciudad de México GSB Solutions A tiempo completoImportant IT company At the Latin American level, growth requires:**Support Engineer****Job description**:Required Expertise:8-10 years Experience as a Senior Linux SDE(On-Call experience - Not really required)Strong troubleshooting and problem solving skillsAutomation experienceStrong programming experience (prefer golang and/or python)Strong config...
