Guest Experience Manager

hace 1 día

Desde casa, México Coveted Hospitality A tiempo completo

**We're Hiring: Guest Experience Manager - Short-Term Rentals (Remote)**
Coveted Hospitality is a fast-growing short-term rental company managing a large portfolio of STR properties across multiple cities. We're looking for a **Guest Experience Manager**with a hotel or hospitality background to join our remote team and help elevate the guest experience across all of our listings.

**What You’ll Do**:

- Manage all guest communication from pre-booking to post-checkout
- Ensure timely responses to inquiries, issues, and special requests
- Coordinate with cleaning teams, maintenance staff, and operations managers
- Review and respond to guest feedback and reviews
- Maintain and improve automated guest messaging flows
- Track and escalate property-level issues as needed

**What We’re Looking For**:

- **Hotel or hospitality experience required** (front desk, concierge, guest services, etc.)
- **Fluent English with a clear, neutral or American accent**:

- Strong written and verbal communication skills
- Ability to stay organized and handle multiple properties at once
- Experience with Airbnb or short-term rentals preferred
- Bonus: Familiarity with tools like Hospitable, Breezeway, Slack, Google Workspace

**About the Role**:

- **Remote**, full-time position
- Must be available to work some evenings or weekends as needed
- Competitive pay based on experience

If you're passionate about hospitality and want to help create memorable stays at scale, we’d love to hear from you.

Pay: $17,946.63 - $21,934.77 per month

Application Question(s):

- Tell us about your previous experience in hospitality or hotel operations. What specific roles did you hold, and how do you think that experience translates to short-term rental guest support?

Tell us about your previous experience in hospitality or hotel operations. What specific roles did you hold, and how do you think that experience translates to short-term rental guest support?

Tell us about your previous experience in hospitality or hotel operations. What specific roles did you hold, and how do you think that experience translates to short-term rental guest support?
- This role requires fluent, professional spoken English. Please submit a short 30-60 second voice recording introducing yourself and explaining why you're a good fit for this role.
- What’s one specific process or system you’ve implemented in a past hospitality or operations role that improved the guest experience or team efficiency?
- You’re managing 20+ Airbnb properties remotely. A guest messages you at 10PM saying they can’t access the unit, while another guest reports a cleanliness issue at a different property. Walk us through exactly how you'd handle both situations — step by step.

**Experience**:

- Hospitality: 3 years (required)

Work Location: Remote

Application Deadline: 21/04/2025
Expected Start Date: 18/04/2025

  • Guest Experience Manager

    hace 4 semanas

    Desde casa, México Coveted Hospitality A tiempo completo

    **We're Hiring: Guest Experience Manager - Short-Term Rentals (Remote)**Coveted Hospitality is a fast-growing short-term rental company managing a large portfolio of STR properties across multiple cities. We're looking for a **Guest Experience Manager**with a hotel or hospitality background to join our remote team and help elevate the guest experience across...

  • Guest Support Lead

    hace 1 semana

    Desde casa, México HostGenius A tiempo completo

    Leading hospitality company dedicated to providing exceptional experiences to our guests. We pride ourselves on delivering top-notch customer service and ensuring guest satisfaction at all times. With our commitment to excellence, we are seeking a highly skilled and experienced Guest Support Lead/Manager to join our team.As a Guest Support Lead/Manager, you...

  • Hospitality Experience Manager

    hace 3 semanas

    Desde casa, México Estaga LLC A tiempo completo

    **Job DescriptionAbout Us**:Join Estaga, a top-tier Vacation Rental Management company in the USA. We're dedicated to delivering excellent guest experiences and streamlined management for property owners. We are currently seeking an experienced Property Manager/Guest Relations Specialist with **fluent English (Level C or higher).Role**: This role is perfect...

  • Guest Support

    hace 2 semanas

    Desde casa, México HostGenius A tiempo completo

    **About HostGenius**:HostGenius is a dedicated team of real estate experts, property managers, designers, travellers, operations specialists, hospitality professionals and enthusiastic locals who are passionate about managing rental properties.**About the Opportunity**:This exciting opportunity allows you to join the collaborative and innovative team with...

  • Airbnb Guest Communications

    hace 2 semanas

    Desde casa, México limonbnb A tiempo completo

    We are looking for an experienced and talented Airbnb Guest Communications specialist to join our team at Limonbnb. Training is included, however we require these basic requirements:- Some Airbnb Experience- Bilingual in English Spanish (Speaking Writing)- Available 8am to 6 pm PST- Desktop Iphone**Compensation**:$4 - $6 hourly**Responsibilities**:Will play...

  • Guest Support

    hace 3 semanas

    Desde casa, México HostGenius A tiempo completo

    **About HostGenius**:HostGenius is a dedicated team of real estate experts, property managers, designers, travellers, operations specialists, hospitality professionals and enthusiastic locals who are passionate about managing rental properties.**About the Opportunity**:This exciting opportunity allows you to join the collaborative and innovative team with...

  • Customer Experience Specialist

    hace 2 semanas

    Desde casa, México Jetstream Hospitality Solutions Inc. A tiempo completo

    *Customer Experience SpecialistFull-time, shift work, Remotestream is searching for- ustomer Experience Specialist to join our dynamic team. We are a rapidlyowing onli- travel agency and provider of travelechnology s- tions, offering a range of marketing,eservatio- and channel managet solutions to connec- You are the customer concierge and will be working...

  • Senior Guest Support

    hace 1 semana

    Desde casa, México HostGenius A tiempo completo

    **About HostGenius**:HostGenius is a dedicated team of real estate experts, property managers, designers, travellers, operations specialists, hospitality professionals and enthusiastic locals who are passionate about managing rental properties.**About the Opportunity**:This exciting opportunity allows you to join the collaborative and innovative team with...

  • Adobe Experience Manager

    hace 4 semanas

    Desde casa, México SYDSA A tiempo completo

    To work with IBM in a **12 months remote project** we are looking for A**dobe Experience Manager **located in Latin America (Mexico, Brazil or Argentina) with**Experience**- Experience in architecting at least in 5+ of AEM projects as Architect (6.0 and later required; AEM 6.4 is a plus).- Architect Master Certification- Experience in Front and Back-end...

  • Guest Services Specialist

    hace 3 días

    Desde casa, México Naples Florida Vacation Homes LLC A tiempo completo

    **Guest Services Specialist** **Naples Florida Vacation Homes LLC - Naples, FL USA** Leading Vacation Rental Management Company in Naples, Florida seeks an energetic and enthusiastic guest services representative. Your primary functions will be: 1. To assist guests in booking rental reservations. 2. To be PRO-ACTIVE! Don’t just be an order taker - be an...