Guest Experience Manager

hace 5 días

Desde casa, México Coveted Hospitality A tiempo completo

**We're Hiring: Guest Experience Manager - Short-Term Rentals (Remote)**
Coveted Hospitality is a fast-growing short-term rental company managing a large portfolio of STR properties across multiple cities. We're looking for a **Guest Experience Manager**with a hotel or hospitality background to join our remote team and help elevate the guest experience across all of our listings.

**What You’ll Do**:

- Manage all guest communication from pre-booking to post-checkout
- Ensure timely responses to inquiries, issues, and special requests
- Coordinate with cleaning teams, maintenance staff, and operations managers
- Review and respond to guest feedback and reviews
- Maintain and improve automated guest messaging flows
- Track and escalate property-level issues as needed

**What We’re Looking For**:

- **Hotel or hospitality experience required** (front desk, concierge, guest services, etc.)
- **Fluent English with a clear, neutral or American accent**:

- Strong written and verbal communication skills
- Ability to stay organized and handle multiple properties at once
- Experience with Airbnb or short-term rentals preferred
- Bonus: Familiarity with tools like Hospitable, Breezeway, Slack, Google Workspace

**About the Role**:

- **Remote**, full-time position
- Must be available to work some evenings or weekends as needed
- Competitive pay based on experience

If you're passionate about hospitality and want to help create memorable stays at scale, we’d love to hear from you.

Pay: $17,946.63 - $21,934.77 per month

Application Question(s):

- Tell us about your previous experience in hospitality or hotel operations. What specific roles did you hold, and how do you think that experience translates to short-term rental guest support?

Tell us about your previous experience in hospitality or hotel operations. What specific roles did you hold, and how do you think that experience translates to short-term rental guest support?

Tell us about your previous experience in hospitality or hotel operations. What specific roles did you hold, and how do you think that experience translates to short-term rental guest support?
- This role requires fluent, professional spoken English. Please submit a short 30-60 second voice recording introducing yourself and explaining why you're a good fit for this role.
- What’s one specific process or system you’ve implemented in a past hospitality or operations role that improved the guest experience or team efficiency?
- You’re managing 20+ Airbnb properties remotely. A guest messages you at 10PM saying they can’t access the unit, while another guest reports a cleanliness issue at a different property. Walk us through exactly how you'd handle both situations — step by step.

**Experience**:

- Hospitality: 3 years (required)

Work Location: Remote

Application Deadline: 21/04/2025
Expected Start Date: 18/04/2025

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