Guest Experience Manager

hace 2 semanas

Desde casa, México Coveted Hospitality A tiempo completo

**We're Hiring: Guest Experience Manager - Short-Term Rentals (Remote)**Coveted Hospitality is a fast-growing short-term rental company managing a large portfolio of STR properties across multiple cities. We're looking for a **Guest Experience Manager**with a hotel or hospitality background to join our remote team and help elevate the guest experience across all of our listings.**What You’ll Do**:- Manage all guest communication from pre-booking to post-checkout- Ensure timely responses to inquiries, issues, and special requests- Coordinate with cleaning teams, maintenance staff, and operations managers- Review and respond to guest feedback and reviews- Maintain and improve automated guest messaging flows- Track and escalate property-level issues as needed**What We’re Looking For**:- **Hotel or hospitality experience required** (front desk, concierge, guest services, etc.)- **Fluent English with a clear, neutral or American accent**:- Strong written and verbal communication skills- Ability to stay organized and handle multiple properties at once- Experience with Airbnb or short-term rentals preferred- Bonus: Familiarity with tools like Hospitable, Breezeway, Slack, Google Workspace**About the Role**:- **Remote**, full-time position- Must be available to work some evenings or weekends as needed- Competitive pay based on experienceIf you're passionate about hospitality and want to help create memorable stays at scale, we’d love to hear from you.Pay: $17,946.63 - $21,934.77 per monthApplication Question(s):- Tell us about your previous experience in hospitality or hotel operations. What specific roles did you hold, and how do you think that experience translates to short-term rental guest support?Tell us about your previous experience in hospitality or hotel operations. What specific roles did you hold, and how do you think that experience translates to short-term rental guest support?Tell us about your previous experience in hospitality or hotel operations. What specific roles did you hold, and how do you think that experience translates to short-term rental guest support?- This role requires fluent, professional spoken English. Please submit a short 30-60 second voice recording introducing yourself and explaining why you're a good fit for this role.- What’s one specific process or system you’ve implemented in a past hospitality or operations role that improved the guest experience or team efficiency?- You’re managing 20+ Airbnb properties remotely. A guest messages you at 10PM saying they can’t access the unit, while another guest reports a cleanliness issue at a different property. Walk us through exactly how you'd handle both situations — step by step.**Experience**:- Hospitality: 3 years (required)Work Location: RemoteApplication Deadline: 21/04/2025Expected Start Date: 18/04/2025

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    hace 2 semanas

    Desde casa, México Coveted Hospitality A tiempo completo

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