Bilingual Customer Service Representative

hace 3 días

Miguel Hidalgo, México Inter-Con Security Systems A tiempo completo

**Overview**

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms.  Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.   Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.
- Inter-Con is Everywhere Security Matters._

**Job Summary**:
As a Customer Service Representative, you will report to the Operations Manager for one Inter-Con Security’s largest clients that is expanding. Our growing and dynamic team is focused on supporting the scheduling operations for Inter-Con’s most important resources: our security guards. If you have great communication skills, are interested in scheduling, and enjoy working with people, this position is for you Our leadership team is invested in your success, and we offer training that will ensure you are put in the best possible position to succeed.

**Duties/Responsibilities**:

- Manage daily scheduling operation and administrative functions
- Support Client requests for additional services and change requests
- Communicate with Officers efficiently and quickly to address gaps in scheduled hours
- Provide frequent updates to the Operations Manager of potential issues regarding scheduled hours, staffing deficiencies, and client requests
- Develop and implement project plans for key strategic initiatives designed to improve scheduling operations capabilities and responsiveness across several contracts in the United States.
- **Required Skills/Abilities**:_
- Experience with MS Office Suite
- Excellent Customer Service skills
- Able to interact within Inter-Con’s corporate environment and effectively communicate with all levels of management
- Must be able to work effectively in a fast-paced environment and meet strict deadlines
- Excellent time-management, organization and multi-tasking skills required
- Team player with business maturity, enthusiasm, and a positive work attitude
- Sense of urgency
- Scheduling background a plus
- **Physical Requirements**:_
- Prolonged periods of sitting at a desk and working on a computer.
- Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.
- **Important**:_
- Please attach your resume in English.
- Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups._

Pay: $28,000.00 - $32,000.00 per month

Application Question(s):

- This position supports a 24/7 operation. Can you confirm you have open availability to work any shift, any day that's needed? (You'll have 2 days off)

Work Location: One location

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