Production Support

hace 2 días

Benito Juárez, México Avanciers Incorporated A tiempo completo

**Job Title**: Production Support

**Location**: Mexico City or Guadalajara (Hybrid)(open to remote)

**Must haves: Excellent English communications, coding in Java, SQL, troubleshooting, incident management**
- Investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)
- Providing mentorship and guidance to junior team members to ensure successful resolution of issues
- Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
- Automate manual processes to increase efficiency and reduce risk.
- Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
- Work closely with the engineering team to drive resolution of client issues.
- Participate in on-call rotations and respond to incidents as needed.
- Continuously improve processes and systems to increase reliability and reduce risk.
- Influence and suggest improvements on roadmap for enhancing Marquee client experience, focusing on portfolio analytics.
- Create documentation /runbooks and code snippets to share with clients and internal engineering teams

**Key criteria**:

- Must be comfortable coding in Java, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
- Must have a basic knowledge of UI and API integration.
- Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
- Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.

Work Location: Hybrid remote in Benito Juárez, CDMX

  • Production Support

    hace 4 semanas

    Benito Juárez, México Avanciers Incorporated A tiempo completo

    **Job Title**: Production Support**Location**: Mexico City or Guadalajara (Hybrid)(open to remote)**Must haves: Excellent English communications, coding in Java, SQL, troubleshooting, incident management**- Investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams. Serve as point of...

  • Production Support Specialist

    hace 3 semanas

    Benito Juárez, México Sequoia Connect A tiempo completo

    **Vacante para la empresa Sequoia Connect en Benito Juárez, Ciudad de México**:Our client is a global technology consulting and digital solutions company helping more than 750 clients succeed in a converging world. They go the extra mile for their clients and accelerate their digital transformation with the Mosaic platform enabling their mobile, social,...

  • Structural and Mep Support Engineer

    hace 11 horas

    Ciudad Juárez, México North American Production Sharing A tiempo completo

    **Key Responsibilities**:- **Structural & MEP Engineering Support**:Reviewed structural and MEP plans for code compliance (IBC, NEC, IPC, IECC) and constructability; coordinated redlines and updates with remote engineers; translated technical designs into actionable guidance for production teams.- **Take-Offs & BOM Preparation**:Produced precise material...

  • Senior Production Support Technician

    hace 11 horas

    Ciudad Juárez, México Johnson & Johnson A tiempo completo

    **Job Function**:Supply Chain Manufacturing**Job Sub Function**:Production Equipment Repair & Maintenance**Job Category**:Professional**All Job Posting Locations**:Ciudad Juarez, Chihuahua, MexicoExercises technical knowledge and expertise to assign specific projects to the support function of the Production Equipment Repair & Maintenance unit, and advises...

  • Clerk, Production

    hace 2 semanas

    Ciudad Juárez, México Shure A tiempo completo

    Overview:- Reports Directly to the Production Manager- Coordinates necessary training with the Human Resources department and Production Supervisors- Reviews the vacation schedule for the production departmnt across the plant- Reviews production schedules and assigns personnel to the production line- Handles purchases and quotes for production administration...

  • Clerk, Production

    hace 2 semanas

    Ciudad Juárez, México Shure A tiempo completo

    Overview: - Reports Directly to the Production Manager - Coordinates necessary training with the Human Resources department and Production Supervisors - Reviews the vacation schedule for the production departmnt across the plant - Reviews production schedules and assigns personnel to the production line - Handles purchases and quotes for production...

  • Senior Production Support Technician

    hace 1 semana

    Ciudad Juárez, México Johnson & Johnson A tiempo completo

    **Function** - Supply Chain Manufacturing **Sub function** - Production Equipment Repair & Maintenance **Category** - Analyst, Production Equipment Repair & Maintenance (P4 - N23) **Location** - Ciudad Juarez / Mexico **Date posted** - Jun 17 2025 **Requisition number** - R-013978 **Work pattern** - Fully Onsite Description **Job Function**: Supply...

  • Senior Production Support Technician

    hace 1 semana

    Ciudad Juárez, México Johnson & Johnson A tiempo completo

    **Function**- Supply Chain Manufacturing**Sub function**- Production Equipment Repair & Maintenance**Category**- Analyst, Production Equipment Repair & Maintenance (P4 - N23)**Location**- Ciudad Juarez / Mexico**Date posted**- Jun **Requisition number**- R- **Work pattern**- Fully OnsiteDescription**Job Function**:Supply Chain Manufacturing** Job Sub...

  • Senior Production Support Technician

    hace 1 semana

    Ciudad Juárez, México Johnson & Johnson A tiempo completo

    **Job Function**: Quality **Job Sub**Function**: Quality Control **Job Category**: Business Enablement/Support **All Job Posting Locations**: Ciudad Juarez, Chihuahua, Mexico **About MedTech** **About Cardiovascular** Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive,...

  • Senior Production Support Technician

    hace 2 semanas

    Ciudad Juárez, México Johnson & Johnson A tiempo completo

    **Job Function**:Supply Chain Manufacturing**Job Sub Function**:Production Equipment Repair & Maintenance**Job Category**:Professional**All Job Posting Locations**:Ciudad Juarez, Chihuahua, Mexico**About MedTech**Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more...