Coordinador (a), Marketing & Social Media

**Número de Empleo** 22218416

**Categoría de Empleo** Sales & Marketing

**Ubicación** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VER EN MAPA

**Horario** Full-Time

**¿Ubicación remota?** N

**¿Reubicación?** N

**Tipo de Posición** Non-Management

**Position Summary**:
**CANDIDATE PROFILE**

**Education and Experience**:

- High School or GED equivalent required
- College (University) degree required in Communications, marketing, hospitality management, or related field
- preferred
- 2+ years of work experience in Social Media / +1 year Social Media agency
- Preferred
- Must be fully proficient in written and spoken English and Spanish (Portuguese is a plus), possess excellent communication skills, including writing skills and impeccable proofreading skills and outstanding grammar
- Strong Copywriting skills, Basic graphic design & video editing skills, Basic photography & videography skills are a plus
- Self-starter and ability to work independently - a must
- Must be a team player and collaborate well with multiple stakeholders
- Good working knowledge of key database systems and Microsoft Office (including Outlook, Excel, PowerPoint and Word)
- Detail-oriented, creative, energetic, takes initiative and work effectively in a fast-paced environment
- Able to effectively work independently or, at times, as part of a team.
- Good technical and project management skills; ability to handle many diverse projects simultaneously,
- Consistently demonstrating high level of organizational skills: multi-tasks, prioritizes, and meets deadlines in a timely manner

**CORE WORK ACTIVITIES**

The following are specific responsibilities and contributions critical to the successful performance of the position:

- Support social media strategies for assigned hotels and manage day to day social media activities on Facebook, Twitter, Instagram, Snapchat, Pinterest, YouTube, and/or other social channels for assigned hotels
- Create monthly content calendars based on those strategies and manage the scheduling of content, troubleshooting, and publishing to all social media channels.
- Generate original content, including capturing photographs, writing copy’s, and performing basic graphic design and creative functions (e.g. simple video editing, creation of gifs, etc.)
- Moderate assigned social pages and perform customer-service functions per company and industry best practices and standards
- Ensure adherence to all brand, regional, company, and platform guidelines, policies, and procedures
- Coordinate regularly with senior coordinators, account management, hotel social media champions and leadership, and social media knowledge experts to ensure adherence to best practices.
- In fewer opportunities, address concerns, answer questions, and educate hotel stakeholders about social media in general.
- Measure progress, interpret results, and report on social media KPIs. Create amplification plans for content with brand and regional teams
- Stay up-to-date on industry and platform trends and best practices
- Create social media ads on multiple social platforms, including the development of creative and copy, trafficking ads, measuring performance and ROI, and reporting on results.
- Use social media listening tools to identify trends, surprise and delight guests, engage with guests, source UGC, perform service recovery, and more.
- Be proficient in platforms such as Sprinklr, Facebook Business Manager, and others.

**Computer Skills**
- Use computers and computer systems (including hardware and software), enter data, or process information.
- Use computer systems and software packages to input, access, modify, store, or output information.
- Proficient in Microsoft Outlook, PowerPoint and Excel.
- Basic graphic design on Canva, video and photo editing.

**Communication**
- Inform and/or update the account managers, supervisors, stakeholders, and peers on relevant information in a timely manner.
- Speak to stakeholders and co-workers using clear, appropriate, and professional language.
- Talk with and listen to other employees to effectively exchange information.

**Working with Others**
- Work with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.

**Quality Assurance/Quality Improvement**
- Maintain brand standards through all activations and programming
- Comply with quality assurance expectations and standards.

**Policies and Procedures**
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
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