Systems Reliability Engineering Intern

**Systems Reliability Engineering Intern** **-** **2025** **-** **Bachelor**’**s**
- Mexico City_
- Hungry, Humble, Honest, with Heart_

**The Opportunity**

Build on your studies and gain professional experience as a Systems Reliability Engineering (SRE) Intern. You’ll be a part of our first class of SRE Interns based in Mexico City, working on solving complex technical problems and delivering world-class customer experiences. You will expand your technical skills and build your confidence as you experience how an award-winning Support team operates on a global scale. You will work with and learn from a multicultural team of technology specialists-including VMware Certified Professionals, Cisco Certified Internetwork Experts and Network Professionals, Microsoft Certified Professionals, Linux experts, Nutanix Platform Professionals, and more. We hope to learn from you, too

**The Team**

Our Worldwide Support team delivers industry-leading customer experiences to

**24,000+ happy cus**t**omers**

in over 200 countries. Our global team includes 700+ people—including a close-knit team of 60 people in Mexico—who deliver 24/7 technical assistance to our customers and enable their success with our hybrid multicloud technology solutions.

Through an artful blend of technical expertise, customer service and excellent communications, we drive the success and loyalty of our customers. We are as proud of our 97% Customer Satisfaction rating, as we are of the career building and advancement opportunities, we offer our team.

**What You’ll Do**
- Learn about our Nutanix technology and culture as you’re guided by experienced members of our team.
- Champion the success of our customers to ensure they get the most out of our Nutanix platform.
- Work with our enterprise customers to provide technical engineering assistance and an enriching customer experience, troubleshooting and resolving complex technical issues as you impact the loyalty and success of our growing customer base.
- Inspire positive change to our product based on customer and partner feedback and working in partnership with Engineering.
- Collaborate with technology partners such as Lenovo, HPE and VMware to resolve customer issues.

**What You’ll Bring**
- You are in your **final year of completing** **your** **B**achelor’s** **degree** from an accredited college or university with a focus on Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related discipline.
- Understanding of Linux, Networking, Virtualization, and Storage technologies.
- Excellent verbal and written communication skills and fluent in English (B2 or equivalent).
- Legal authorization to work in Mexico.
- A passion for customer service.

**Perks You'll Enjoy**
- Specialized onboarding through our Jumpstart Training Program and ongoing training and support from your manager and team.
- Competitive pay and the ability to earn industry certifications like CCNA, CCNP, VCA, VCP and VCTA.
- A multicultural company with a vibrant Employee Resource Group community and friendly local team in Mexico City.

**What Our Interns Say**

“I have enjoyed being pushed out of my comfort zone. My mentor has been very supportive, and it has been an enriching experience to see how my IT, customer service, and social skills have greatly improved.” -Reisha

“As an intern I had multiple opportunities to grow. There are many success stories of new joiners that climb swiftly through the ranks by putting in the hard work that translates to career growth and happiness.” -James

**The Process**

We understand you are pursuing multiple employment options. Please note these important dates to factor into your decision process.
- Application deadline**:October** 25**, 2024.**:

- First Round: Core interview with one of our managers to learn more about your soft skills and motivations.
- Second Round: Technical interviews with our hiring teams to** **showcase your skills.**:

- Final Decision**:Offers extended** **Finalists can expect offers **by late-November.**

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