Empleos actuales relacionados con O&m Dispatcher - Desde casa - ROI Construction

**O&M Dispatcher & Client Services Manager**

**Location**: Remote

**Type**: Full-Time,

**Reports to**: Solar Operations & Maintenance Manager

**Compensation**: Competitive salary, based on experience

**About ROI Construction**

ROI Construction is a second-generation, family-owned company leading the DMV in roofing, solar, and exterior renovation. Under **Dominic DiPietro’s** leadership, we’ve expanded into one of the region’s fastest-growing clean-energy providers.

Our mission: help homeowners and businesses **build long-term value** through quality craftsmanship and reliable solar performance. We don’t just install systems — we stand behind them for decades.

**Position Overview**

The **O&M Dispatcher & Client Services Manager** keeps ROI’s service engine running. You’ll coordinate technicians, parts, and schedules to make sure solar systems stay online and customers stay happy. This role blends operations, communication, and problem-solving — ideal for someone who can juggle details, manage priorities, and provide world-class customer service.

You’ll be the bridge between clients and field teams, ensuring every service ticket is handled efficiently, accurately, and with care.

**Key Responsibilities**
- Schedule and dispatch service technicians for maintenance, troubleshooting, and repair visits.
- Communicate with customers to confirm appointments, set expectations, and follow up post-service.
- Optimize daily schedules for efficiency (travel time, technician skillsets, priorities).
- Track and update all tickets in CRM and monitoring platforms; ensure accurate data and documentation.
- Review technician reports, order replacement parts, and update asset serial numbers as needed.
- De-escalate customer concerns with empathy and professionalism.
- Calculate system downtime or lost production for warranty or compensation requests.
- Coordinate warranty RMA submissions with vendors (SolarEdge, Enphase, etc.).
- Support invoicing accuracy and ensure customer satisfaction from start to finish.

**Qualifications Required**:

- 2+ years of experience in dispatch, scheduling, or customer service (solar or trades preferred).
- Exceptional communication and phone skills — professional, courteous, and proactive.
- High attention to detail and the ability to manage multiple priorities.
- Strong computer skills: CRM systems, Google Workspace, spreadsheets, and scheduling tools.
- Self-motivated and able to work independently in a fast-paced environment.

**Preferred**:

- Experience in solar or electrical service coordination.
- Familiarity with SolarEdge, Enphase, or other monitoring platforms.

**Core Values**
- **Customer Obsession**: Serve with empathy, urgency, and integrity — every customer, every time.
- **Take Professional Pride in Operational Excellence**: Details matter. Flawless coordination is our craft.
- **Willingness to Think Long Term**: Build processes and relationships that last.
- **Think Smart, Ask Smart, Act Fast**: Prioritize intelligently, move decisively.
- **Rise Relentlessly, Dominate Life**: Grow your skills, elevate your standards, and lift your team.

**Why Join ROI Construction**
- Competitive pay and advancement potential
- Paid time off and holidays
- Training and certification support
- Positive, fast-moving culture built on excellence and purpose
- Help power Maryland’s clean-energy future — one customer at a time

Tipo de puesto: Tiempo completo

Sueldo: $588,000.00 - $644,000.00 al año

Pregunta(s) de postulación:

- Do you have an advanced level of English ?
- Do you have experience with CRM systems and other computer tools such as Google Workspace and spreadsheets?

Experiência:

- Customer Service: 2 años (Obligatorio)

Idioma:

- Ingles (Obligatorio)

Lugar de trabajo: Empleo remoto