Remote Professional

Your Job Description for Maintenance Dispatcher

as of 08/24/2020

Employer Information

Organization Name: M&M Property Management

About Our Organization: Provide HOA Management for the front range area.

Reports to: Director of Maintenance

Job Location: Parker

State: Colorado

FLSA Status : Exempt

Prepared By : Sean Morrissey

Prepared Date : 08-24-2020

Purpose

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Will create/follow up on work orders inhouse and external vendors.

Education

High School Diploma (or GED or High School Equivalence Certificate)

Bachelor's Degree

Knowledge

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records,

stenography and transcription, designing forms, and other office procedures and terminology.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes

customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words,

rules of composition, and grammar.

**Skills**:
Basic Skills

l Active Learning - Understanding the implications of new information for both current and future problem-solving and decisionmaking.

l Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking

questions as appropriate, and not interrupting at inappropriate times.

l Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or

approaches to problems.

l Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning

or teaching new things.

l Mathematics - Using mathematics to solve problems.

l Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take

corrective action.

l Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.

l Science - Using scientific rules and methods to solve problems.

l Speaking
- Talking to others to convey information effectively.

l Writing
- Communicating effectively in writing as appropriate for the needs of the audience.

Social Skills

l Coordination
- Adjusting actions in relation to others' actions.

l Instructing
- Teaching others how to do something.

l Negotiation
- Bringing others together and trying to reconcile differences.

l Persuasion
- Persuading others to change their minds or behavior.

l Service Orientation
- Actively looking for ways to help people.

l Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.

Complex Problem Solving Skills

l Complex Problem Solving
- Identifying complex problems and reviewing related information to develop and evaluate options and

implement solutions.

Technical Skills

l Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is

needed.

l Equipment Selection - Determining the kind of tools and equipment needed to do a job.

l Installation - Installing equipment, machines, wiring, or programs to meet specifications.

l Operation and Control - Controlling operations of equipment or systems.

l Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.

l Operations Analysis - Analyzing needs and product requirements to create a design.

l Programming - Writing computer programs for various purposes.

l Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

l Repairing - Repairing machines or systems using the needed tools.

l Technology Design - Generating or adapting equipment and technology to serve user needs.

l Troubleshooting - Determining causes of operating errors and deciding what to do about it.

Systems Skills

l Judgment and Decision Making
- Considering the relative costs and benefits of potential actions to choose the most appropriate

one.

l Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will

affect outcomes.

l Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct

performance, relative to the goals of the system.

Resource Management Skills

l