Home Office Customer Service Agent

hace 3 días

Hermosillo, México Support Services Group México A tiempo completo

**Home Office Customer Service Agent - Join Our Team at Hermosillo, Sonora**

**Location**: You need to reside at Hermosillo, Sonora. Remote from Hermosillo, Sonora. (Bring Your Own Device)
**Salary**: Earn up to $16,000 MXN Monthly (Tax-Free)
**Employment Type**: Full-time, Remote Position
**Payment Frequency**: Weekly

**About Us**: Founded in 1998, Support Services Group is a global, high-touch Omnichannel Outsourced Contact Center solution company headquartered in Texas, USA, with 23 contact centers in 9 countries: United States, Canada, Mexico, Panama, Costa Rica, and many others. Our employees enjoy a work culture that promotes excellence in our services and personal growth.

**What You’ll Do**:

- Ensure customer satisfaction by resolving issues promptly and professionally.
- Collaborate with team members to enhance the customer experience.
- Maintain a high standard of service quality and consistency.

**Why Join Us?**

At SSG, we believe in supporting our employees with a comprehensive benefits package designed to enhance your well-being and career growth:

- **Social Security**: Full social security coverage to protect you and your loved ones.
- **Fonacot & Infonavit Benefits**: Access to government-backed financial programs for housing and personal needs.
- **Year-End Bonus**: A rewarding bonus at the end of the year to celebrate your achievements.
- **Legal Advisory Services**: Professional legal support available whenever you need it.
- **Personal Loans**: Easy access to loans for your personal and financial goals.
- **Growth & Development Programs**: Tailored programs to help you grow and succeed in your career.
- **Law-Compliant Vacation Days**: Enjoy your well-deserved breaks with vacation days that comply with legal standards.
- **Cafeteria & Parking Services**: For those who may need to work on-site occasionally, we provide cafeteria and parking services.
- **Transportation (Terms & Conditions Apply)**: Benefit from transportation assistance where applicable.
- **Referral Program**: Earn rewards by referring talented individuals to our team.
- **Grocery Vouchers (Upsi Vale)**: Receive grocery vouchers to help with your everyday needs.
- **Psychological Support & Counseling**: Access mental health support to ensure your well-being.

**What We’re Looking For**:

- People who live at Hermosillo, Sonora.
- Strong English communication skills (written and spoken).
- Previous experience in customer service is a plus.
- Ability to work independently and manage time effectively in a remote setting.
- A reliable computer and internet connection (Bring Your Own Device).
- A positive attitude and commitment to providing exceptional customer service.

Pay: Up to $16,000.00 per month

Application Question(s):

- Do you live at Hermosillo Sonora?

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- english (required)

Work Location: Hybrid remote in 83246, Hermosillo, Son.

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