Customer Service Agent

hace 6 días

Hermosillo, México Intugo A tiempo completo

**International company looking for talent to join our team**

Their mission is to connect brands to their customers and customers to the solutions they need by delivering compelling experiences. They facilitate connections through world-class customer experience management (CXM) and business process outsourcing (BPO). They deliver different services: Customer Support, deliver inbound, outbound and omnichannel services throughout the customer lifecycle. Sales Services, inbound and outbound sales services grow revenue and deepen customer relationships.

**PROFILE**
- 6 months - 1 year Contact Center experience is preferred, but not required
- High school diploma or GED is required.
- Must have basic computer skills. Microsoft Office knowledge is a plus.
- Excellent customer service skills in both written and verbal communication is essential.
- Must have the ability to use problem-solving and critical thinking skills.

**JOB DESCRIPTION**
- Take ownership of clients and work diligently to resolve customer’s technical issues, complaints and questions and provide outstanding service.
- Answer phones professionally and respond promptly to various inquiries with care and urgency, using available resources.
- Handle customer service situations and challenging calls with confident knowledge and patience, ensuring customers’ needs are met and they are satisfied with the level of service provided.
- Accurately and efficiently process information and complete tasks in a timely manner.
- Consistently demonstrate the company’s core values, purpose and vision to the customer to ensure they know that we appreciate their business and value their time.
- Be an excellent and professional liaison for the company and our client to the customer.
- Communicate effectively, positively and respectfully with customers, clients and co-workers at all times and in all matters.
- Maintain a high level of punctuality and have consistent and reliable attendance standards.
- Maintain and protect company and client information and always use strict confidentiality.
- Perform other duties as assigned

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $14,000.00 - $17,800.00 al mes

Horario:

- Diurno
- Turno matutino

Prestaciones:

- Seguro de vida
- Vales de despensa

Tipos de compensaciones:

- Bono mensual

Experiência:

- Contact Center: 1 año (Deseable)

Idioma:

- Ingles (Obligatorio)

Lugar de trabajo: Empleo presencial

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