Sr. Professional, Account Services

Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.

**Position Summary**:
The role is value-added and an essential business partner to the Planning, Commercial, Finance, and Marketing functions and a critical player within the America’s Supply Chain Organization. In this role, the Account Service Sr. Professional will facilitate revenue potential, growth and increase Sales productivity potential by providing effective methodologies, efficient Order Management processes, system expertise and value-added order bank information for Strategic & Key Accounts and DTC (if applicable). This individual will operate with a holistic mindset and work cross-functionally to bridge the gap and understanding between Planning, Commercial and Supply Chain teams, ultimately translating systemic information into actionable data for the business and our Accounts. They will communicate and partner with the Commercial team, buyers, and analysts for the accounts, to determine the right action plan for UA and the customers regarding their orders. This individual will leverage their educational background, tenured and relevant previous work experiences, and SAP & BI Reporting and Order Management system skills to identify the needed actions to address and improve customer fill rates, allocation percentages and independently problem solve delayed product or and non-shippable so that the warehouse has sufficient time to pick, pack and ship orders on time and in full. This Sr. Professional position is responsible for supporting a multi-million-dollar piece of the Wholesale business and providing essential data to all levels of leadership, including Sr. Leadership for a variety of functions within Mexico and the Americas Region.

**Essential Duties & Responsibilities**:

- Facilitate daily customer order bank management for Key, Territory & Specialty Accounts (DTC where applicable)
- Analyze account fill rates and actively root cause and problem solve delayed product or non-shippable orders
- Run SAP & BI reports and leverage analytical skills to determine current fill rates, future fill rates and system release dates so that the warehouse has sufficient time to pick, pack and ship orders within the Customers requested window
- Strong financial acumen to regularly communicate OB revenue reporting and provide high level analysis with risk and changes in revenue
- Develop and present “State of the Business or OB updates” for Sales & BU leads on a weekly basis
- Maintain rigorous Order Bank Management in line with established KPI’s and associated Targets through regular review and analysis of various reports (Daily Snapshot, Late WIP, Fill Rate Report, Cancel Dates, ATP, etc.), working cross functionally with internal partners to ensure accurate supply planning
- Partner with Commercial team to determine the right action plan for Under Armour, persuade and influence behavior from cross-functional stakeholders and Customers regarding their orders and shipments
- Strong understanding and experience with last mile transportation processes and Customer routing requirements
- Field and respond to internal and external Customer inquiries regarding orders, shipments, products, inventory availability, compliance requirements and pricing
- Manage booking deadline order entry and confirmation process, including validation that all expected demand has been entered, and work with Sales to ensure pricing is accurate vs sell-in plans, resolve offer dates and requested ship dates are aligned
- Understand the product line, key programs, launch, and seasonal strategies driving the accounts’ assortment plan
- Maintain account(s) profile, ensuring adherence to vendor compliance. This could include special packaging, SMU’s, ticketing, musical size runs, shortages, lateness, direct ships, etc.
- Manage account dashboards to ensure accurate and timely deliveries, achievement of KPI’s and mitigation of compliance issues
- Ensure a working knowledge of entire order cycle and identify and articulate system gaps or required process improvements
- Works cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate and ensure delivery by specified dates. If specified delivery dates are not met, needs to act, and expedite or trace missing or delayed shipments to satisfy customers
- Management of special projects as assigned

**Qualifications (Knowledge, Skills & Abilities)**:

- Availability during normal work hours (8:30 am - 5:30 pm) to respond promptly to customer needs or requests for service and assistan