Product Operations Manager

**Overview**

Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con (ICS) provides custom client solutions tailored to quality with the flexibility to operate in highly complex environments. The firm specializes in providing tailored services to clients whose needs exceed the sophistication and expertise of traditional guard firms. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.

Inter-Con is Everywhere Security Matters.

The Product Operations Manager is responsible for acting as a liaison (bridge that facilitates a close working relationship) between product management, business customers and technical teams on organization wide projects and implementations. They will consult with the product management to understand its goals and objectives, translate those objectives into technical, functional requirements and design. They will work with product management and implementation partners to elicit, analyze, communicate, validate, and document business needs and requirements for optimizing business processes, and information. This position requires solid business acumen, the ability to effectively participate in all phases of software development and project life cycles, expert analytical ability, and strong communication and interpersonal skills with ability to work effectively at all organizational levels.

**Primary Responsibilities**
- Partner with the Business and VP Head of Product and IC Labs leadership to determine product features
- Take feature requirements to the development team to define technical architecture and requirements.
- Document the process in LucidChart, and Jira
- Assess impact of new requirements on existing functionality and work with technical team to document.
- Coordinate product roadmap with Jira projects to see the features through the development lifecycle
- Coordinate with the QA team to complete unit and regression testing prior to production releases and ensure Test Cases accurately reflect feature requirements
- Facilitate meetings with product team, engineering and business and communicate technical information in a natural and easy to understand language and format.
- Develop and manage relationships with all levels of the organization.
- Assist Technical team in continually managing product specifications, requirements, backlog (tasks unperformed or materials not processed), dependencies, schedule, identify risks, critical path and develop risk mitigation strategies to efficiently meet business needs.
- Write user stories and requirements, prioritize requirements for releases and manage defect prioritization to ensure successful release of products and features.
- Write release notes for product releases.
- Document product features for distribution to business users.
- Continually manage backlog, dependencies, schedule, identify risks, critical path and develop risk mitigation strategies to efficiently meet business needs.
- Address complaints and resolve problems.
- Provide product information to key decision makers such as C level executives and SVPs.
- Oversee quality assurance checks on new features
- Analyzing data to help product management make better-informed decisions
- Developing business processes to streamline product development

**Qualifications**
- Attention to detail, and the ability to write clear, concise documentation for stakeholders is a must.
- Must be able to work independently and with a team in completing assigned work tasks to deliver expected work products on time.
- Extensive experience with a variety of web based and online technologies
- Strong analytical skills to clarify and to refine requirements or processes through a variety of techniques; seek to understand and challenge to create clarity and quality.
- Able to multi-task with strong time management and prioritization skills.
- People management and leadership skills highly desired.
- Creative and innovative thinker
- Diligent and meticulous
- Accustomed to achieving objectives in dynamic, high-pressure organizations.
- BS in Computer Science, Engineering, or a related technical discipline.
- Knowledge of Salesforce, AWS and Serverless technologies a plus.
- Project Management experience a plus.

**Other Requirements or Competencies**
- Excellent time management skills and a positive attitude.
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
- Creative and analytical thinker with strong problem-solving skills.
- Demonstrate exceptional verbal and written communication skills.
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