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Client Specialist

hace 3 semanas

Juárez, México Thomson Reuters A tiempo completo

**Client Specialist**

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you

Join our team As a Client Specialist, you will be responsible for managing and supporting our Core Accounts within the Tax & Accounting sector.

**About the Role**

In this opportunity as a **Client Specialist,** you will:

- Manage a large portfolio of Core Accounts, focusing on customer satisfaction and retention.
- Respond promptly and effectively to customer inquiries and support requests.
- Participate in and execute targeted campaign initiatives to engage with the Core Account base.
- Identify and pursue opportunities for small upsells, such as user add-ons and ancillary products.
- Monitor product usage and customer engagement levels within the assigned account base.
- Collaborate with internal teams to resolve client issues and ensure smooth product implementation and support.
- Maintain accurate and up-to-date records of client interactions and account status in the CRM system.
- Contribute to the development and implementation of retention strategies for Core Accounts.
- Stay informed about product updates and basic tax workflow processes to provide accurate information to clients.

**About You**

You’re a fit for the role if your background includes:

- Bachelor’s degree in business, Communications, or related field (or equivalent experience).
- 0-1 year of experience in customer service, account management, or related field.
- Basic understanding of tax and accounting software solutions preferred.
- Excellent communication skills, both written and verbal.
- Strong customer service orientation with the ability to build positive relationships.
- Proficiency in using CRM systems and Microsoft Office Suite.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Basic problem-solving skills and attention to detail.
- Self-motivated with the ability to work both independently and as part of a team.
- Adaptability to learn new products and processes quickly.

**To apply, please upload your updated resume in English.**

**Location: CDMX**

LI-YS1

**What's in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**:Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
- ** Purpose-Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it ou