Partner Service Manager

Partner Service Manager

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE’s values - to partner, innovate and act - we are an organization that plan, source, and provide quality customer and partner experiences.

**About the** Organization**:
Partner Service Management (PSM) is a Global function that is part of the larger Partner Operations organization. We engage with Channel Partners (over 400 Distributors and over 9.6k Resellers globally) on topics related to the Payments they receive from HPE as part of different programs & processes. The areas we cover are Channel Data Management (collecting Sell-Out / Inventory data from our Distributors), Channel Sales Incentives (Partner Compensation), Financial Claims (Rebates) and Market Development Funds. In doing so, our Partner Service Managers across AMS, EMEA and APJ make sure to explain every dollar paid, to every Partner, every single time they have a need or a question.We interface between Channel & Contra Revenue Operations, Finance, Process SMEs, other functions, and our Channel Partners, providing one single voice to them in relation to the processes listed above, hiding internal complexity, and brokering with various internal functions for smooth payment & issue resolution.

**How you'll make your mark**:

- Represents HPE in front of Channel Partners (Distributors & Resellers) on topics related to claims & payments, along the following processes: Financial Claims, Partner Compensation and Market Development Funds.
- Manages financial Disputes, acting as a a liaison with other teams within HPE who need to intervene in solutioning them
- Ensures Distributors report Sell-Out and Inventory timely & accurately and addresses deviance
- Communicates data, metrics and issue analysis to stakeholders
- Manages escalations and complex cases related to the processes described above
- Coordinates cross-functionally for complex issue resolution
- Delivers training / webinars / coaching to both Channel Partners and more junior colleagues on above processes, when needed
- Acts as Change Champion inside the team and towards Channel Partner, spearheading management of change efforts when introducing new tools, programs or procedures
- Provides guidance and mentoring to less-experienced staff members.

**About you**:

- Bachelor's or Master's degree in Business Management or equivalent
- Typically 2-4 years experience
- Experience administering and maintaining Partner Claiming tools, systems and online resources
- Strong analytical, statistics and problem solving skills.
- Excellent written and verbal communication skills, with focus on summarizing
- Mastery in English
- Ability to effectively communicate backlog burn-down plans, proposals, and metrics, and negotiate options with external Partners
- Impeccable self-organizing, ease of organizing others and diligence in follow-thru
- Assertive and self-starter, ability to initiate improvements and rally resources needed to support
- Understanding of the Channel business would be a plus

**We offer**:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Sales Operations
**Job Level**:
Intermediate

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.