Sales Support Agent

This position supports the company’s mission to ensure extraordinary Inside Sales is provided in a timely and efficient manner. This position creates and ensures that effective and efficient support and reporting practices are put in place to achieve company’s sales and Inside Sales goals.

**Specific Expected Contributions**

Help the efficient operations of Medical Departures’ Inside Sales Agents / Inside Sales organization by working closely with our global dental/medical partners.

Maintain confidentiality regarding all business matters.
- Work closely with Inside Sales agents to book & confirm appointments with our global partner network of dental & medical clinics via all available channels in English & Spanish.
- Interface with medical/dental clinics/hospitals and Inside Sales agents to build a customized quote for prospective patients.
- Take a proactive approach to customer service.
- Ensure proper training and tracking of all Inside Sales reporting.
- Process and manage online reviews.
- Perform Administrative duties as required within SLA and other support duties as needed.
- 3 years experience in a virtual assistant, sales ordination, qualifications as an Administrator or Executive Assistant and customer service operation. College degree and/or related experience typically required.
- Strong data analytic skills
- Experience with the following types of basic tasks: analysis, quality assurance, scheduling, report generation, and software integration(basic) i.e. excel, google workspace.
- Ability to work independently without daily supervision.
- Good time management skills with the ability to organize workload.
- Excellent organizational skills in order to manage multiple tasks/priorities simultaneously.
- Strong customer service focus with previous experience in proactive techniques.
- Highly developed problem-solving skills.
- Excellent verbal and written communication skills in both English and Spanish
- Detail-oriented; strives for excellence in all assignments.
- Professional demeanor

**Technical Skill Requirements**
- Expert level in Excel/Google Spreadsheets and Documents
- Experience with VoIP Phone Systems
- Basic Project Management
- Basic HTML skills

**Technical Extra Credit**

Expertise with the following is a huge plus:

- Ticketing System Software
- CRM management
- Google Analytics
- Database Management

**Other Job Requirements**
- Impeccable written communication skills
- Ability to work responsibly and productively from a remote home-office environment
- Proactive, sense of responsibility, friendly and can work independently
- Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail
- Positive attitude
- Willing to do whatever it takes to deliver extraordinary results
- Ability to meet deadlines.

**Equipment Requirements**
- High speed internet connection
- Reliable computer with webcam and microphone interface

**Salary**
- Basic Salary (monthly pay in dollars)
- $70 USD Phone and Internet Allowance ($35 USD each)

**Job Status**
- Long term contract (probation period applies)
- 60 days probation period

**About Medical Departures Inc.**:
Medical Departures Inc. is the world leader in finding and booking global doctors with 7000+ doctors in 29 different countries.

Medical Departures Inc. allows people to find, compare and book an appointment with a local or global dentist all around the globe. Book an appointment with a global doctor or dentist for free in just two minutes in Thailand, Philippines, Vietnam. Find the right doctor for you today

**Salary**: $15,000.00 - $20,000.00 per month

**Experience**:

- Sales support: 2 years (required)
- sales: 2 years (required)
- call center: 2 years (required)

**Language**:

- Advanced English (required)

Work Location: Remote