Customer Service Representative Asst

hace 4 días

Miguel Hidalgo, México PepsiCo A tiempo completo

**Overview**
- PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.
- Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.
- Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.

Learn more about our culture and life at PepsiCo:
**Responsibilities**

**Customer Service Representative**

**Main Purpose**

We are PepsiCo. We are a diverse organization, spread among 200 countries and united by a shared set of values and goals. That’s why we Perform with Purpose. Together, we blaze new trails, succeed, celebrate and never settle for second best. At PepsiCo, we’re committed to performing well as individuals and in teams, to strengthen the company as a whole.

The Customer Service Representative (CSR) is responsible for ensuring day to day order processing through systems expertise, lean culture, continuous improvement, automation for the business driving gold standard customer service and maintaining site performance metrics through the use of standard processes and best practices. The CSR will be expected to handle two channels in order to implement best practices and optimize process

**ACCOUNTABILITIES**:
- Ensures day to day order processing including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters- Customer communications - managing adds/cuts, missing order communication and off template orders- Lead and implement projects through automation, continuous improvement, process optimization-
- Best practices implementation in MBS and regional-
- B- ackfill other CSRs on vacations in the same channel or different channel**Qualifications**

SKILLS- 1 year of sales/supply chain experience- Bachelor’s degree preferred- Sales Operations/Plant experience preferred- Strong verbal and written communication skills to effectively interact with all levels of management- Ability to provide superior customer service with strong follow up skills- Working knowledge of order processing and order life-cycle, PWM, IPM/ICS- Demonstrated ability to work in a results oriented, challenging environment

Learn more about our culture and life at PepsiCo
- Thank you so much for thinking about PepsiCo to start or continue your career

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