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Field Service Expert

hace 2 semanas

Ciudad de México Voith Group A tiempo completo

**About the Voith Group**

Voith Turbo is hiring for:
**Field Service Expert**
Mexico (remote)

**Summary**
The incumbent in this job works as the sole Voith representative in front of customers. A mindset of
customer satisfaction, quality service and safety first are required. The incumbent creates a long-term
trustful relationship with customers where the technical solutions are provided to meet customer business
needs.

**Responsibilities**
- Examine, Inspect, troubleshoot, disassemble, reassemble, overhaul and perform general maintenance on all Voith Hydrodynamic and Geared Industrial products for the Power, Oil & Gas, and Mining & Metals sectors.
- Execute and lead task with great level of Safety standards.
- Provide commissioning, preventative maintenance, emergency repairs and troubleshooting services for Voith Hydrodynamic and Geared Industrial products for the for the Power, Oil & Gas, and Mining & Metals sectors.
- Work as part of a product group team to achieve/exceed service objectives.
- Provide documented service analysis and reports on both preventative maintenance and failure situations.
- Provide service support for direct sales force.
- Complete special projects as assigned by the Service Manager.
- Promote after-sales business, such as upgrades and maintenance programs

**Qualifications and requirements**
- 5-7 years of experience with field work and rotating machinery in the Power, Oil & Gas, or Mining & Metals sectors.
- Experienced Mechanical Technicians will be considered for this job; Mechanical Engineering Degree is not required but preferred.
- Mechanical power transmission experience is an asset.
- Bilingual in Spanish and English (spoken and written)
- Good written and oral communication skills; ability to clearly and concisely relay information to customers in writing (Service Reports) and phone conversations.
- Ability to build and maintain successful working relationships with customers.
- Up to 70% travel - domestic across Mexico and international (US, Central America and Caribbean)
- Confident decision maker and able to work under pressure, with limited resourced
- Ability to read and understand technical manuals and drawings.
- Good knowledge of MS-Office
- Physical requirements: physically demanding job, must be able to work with heavy tooling, lifting devices. The role required the ability to crawl, kneel, climb ladders and stairs, and work long hours.

**Why joint Voith Turbo Mexico?**
- Permanent, full-time position
- German company, good reputation
- International, multi-cultural environment
- Local leadership
- Diverse company offering an inclusive environment for all