Sr Program Mgr, Business Analytics, Mx Affordability

hace 7 días

Ciudad de México Amazon.com A tiempo completo

DESCRIPTION

Amazon seeks to deliver the world’s most affordable store with best-in-class customer experience and payment solutions.

If you are passionate about developing business metrics and actionable insights from complex data sets, this role is for you. You will be responsible for supporting affordability programs with exposure to Senior Level executives. You will work closely with product managers, data scientists and business leaders to produce reports and analyses to help Amazon make strategic business decisions and better serve our customers in Mexico. To be successful in this role, you must be able to turn ambiguous business questions into clearly defined problems, develop quantifiable metrics, and implement Extract-Transform-Load (ETL) processes to support all data needs across the organization.

Key job responsibilities
The primary responsibilities of this role include, but are not limited to:

- Create the strategy and mechanisms for managing performance of a new portfolio of payment products, owning the design and development of ongoing metrics, analyses, dashboards etc. to drive key business decisions
- Lead an experimentation agenda to generate recommendations on how to maximize adoption and business impact
- Support cross-team initiatives impacting the portfolio, liaising with colleagues in retail and central teams as required
- Develop, implement, and automate processes to collect and manage usage data from multiple sources
- Derive insights from customer feedback and usage data and provide input into new product development

About the team
Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Familiarity with Python at the intermediate level

PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Job details
- MEX, DIF, Mexico City
- Payments Acceptance and Customer Experience
- Project/Program/Product Management-Non-Tech

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