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hace 3 semanas
Client Delivery API Specialist
You will lead the Delivery process for our merchant and ISV/SaaS clients by:
- Quickly becoming an SME in Paysafe products and APIs
- Accountable for the success of the client’s Implementation: works towards a smooth, efficient deployment & integration experience and go-live
- Receives hand-off of documented client solutions from the sales engineering team and prepares the implementation plan
- Engages with the customer’s teams to assist in the correct implementation, integration, testing, and go-live process
- Documents the client’s integrated solutions: Features integrated, SDKs used, sales flows, customer journey, special requirements, or setup
- Responsible for the end to end certification process, client integration signoff and handoff to post sales team
- Creates client facing code samples and contributes relevant content to the developer center
- Prepares collateral to handover to Support\VIP team
- Collaborating with cross-functional teams to support product roll-outs and provide input on future feature sets and capabilities
- Tracking all integration projects in Salesforce
- Escalating issues and proposing improvements to the Development, Product, and/or Operations teams
- Providing training to other teams as required
- Working knowledge of XML, JAVA, REST, SOAP etc
- Basic knowledge of SQL, including ability to author ad-hoc database queries.
- Is comfortable writing code in Ruby, Python, JavaScript, Java and enjoys learning new languages and technologies.
- Has experience integrating Paysafe APIs (major plus)
- Is experienced with Github or similar.
**Qualifications**:
- Has a technical degree in Computer Science, Engineering or Mathematics (MBA is an asset)
- Technical Product/Software certifications an asset
- Has 3 to 5 years of experience in a similar client-facing role
- Has previous experience in a traditional software engineering or Implementation role.
- Has strong analytical and debugging skills.
- Experienced with Salesforce is a plus
- Solution driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, able to work with no supervision and under pressure
- Excels in a collaborative and cross-functional environment.
- Experience working with payment gateways a major plus including ecommerce and Retail Experience with continuous integration and test-driven development methodologies a plus
- Excellent time management, organization, and planning skills are essential
- Flexibility to travel as required to meet with clients
- Demonstrate ability to articulate complex technical terms or processes into business language
- Able to set priorities, influence others, and manage customer and partner expectations
- Demonstrated success in customer and partner relationship management
- You are motivated, think outside of the box, and understand the purpose of process and procedures
Tipo de puesto: Por relación de trabajo por temporada
Duración del contrato: 12 meses
Sueldo: $55,000.00 - $65,000.00 al mes
Tipo de jornada:
- Lunes a viernes
- Turno de 8 horas
Pregunta(s) de postulación:
- Este es trabajo distante. Puedes trabajar de casa?
Experiência:
- API: 3 años (Obligatorio)
Idioma:
- English (Obligatorio)
