Service Delivery Specialist
hace 21 horas
Join to apply for the Service Delivery Specialist role at Lenovo . We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions, and services. The Service Delivery Specialist is responsible for the End-to-End Services in the countries under scope (Mexico), having as key pillars service efficiency, cost control/reduction and Customer Satisfaction, interacting with other cross areas inside Services team such as Contact center, Logistics, Parts and Global Accounts. This role will also be responsible to control vendors such as the authorized service centers in order to help and support them to reach their KPI targets according to our contracts. This function has direct contact with key commercial customers, retail partners as well as end customers. It should provide accurate case tracking as well as visibility of backlog status, suggest and track action plans that are key for proper service delivery as well as customer satisfaction. Key Roles Responsibilities Manage and develop authorized service center Work on metrics accomplishment and E2E performance efficiency (i.e RRR, PPS, ECT, OSAT, etc.) Operative functions as backlog monitoring, part return tracking, vendor labor payment, execute internal/external trainings on service delivery process Follow up special cases Set-up internal/external meetings and customer visits BMS with internal external customers, monitoring performance reports and communications and share improvement initiatives Other ad-hoc tasks required by manager and Senior leadership team Requirements Bachelor’s Degree in Electronics, Industrial or System Engineering. Strong knowledge of services operations (+3 years experience in service roles). Good written and fluent spoken English. Must be able to work well with people in other countries. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries IT Services and IT Consulting We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. #J-18808-Ljbffr
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End-to-End Service Delivery Lead
hace 21 horas
Estado de México Lenovo A tiempo completoA global technology company is seeking a Service Delivery Specialist in Mexico. The role focuses on managing service centers, enhancing service efficiency, and ensuring customer satisfaction. Candidates should hold a Bachelor’s in Electronics, Industrial or System Engineering and possess strong service operations knowledge and fluent English skills. This...
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Service Delivery Manager
hace 3 semanas
estado de méxico Global Payments Inc. A tiempo completoTSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year. We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and would like to be part of our amazing growth in...
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Delivery Specialist
hace 7 días
Santiago de Querétaro, México AI Jobs A tiempo completoDelivery Specialist – AI Jobs One of our clients is hiring reliable and safety‑focused drivers to deliver Amazon packages across Querétaro. The role involves operating 1.2‑ton units, maintaining delivery schedules, and ensuring excellent customer service. Key Responsibilities Deliver packages efficiently and on time. Follow assigned routes and...
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Delivery Specialist
hace 1 semana
Santiago de Querétaro, México AI Jobs A tiempo completoDelivery Specialist – AI Jobs One of our clients is hiring reliable and safety‑focused drivers to deliver Amazon packages across Querétaro. The role involves operating 1.2‑ton units, maintaining delivery schedules, and ensuring excellent customer service. Key Responsibilities Deliver packages efficiently and on time. Follow assigned routes and...
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Service Delivery Manager
hace 3 semanas
México Hemmersbach GmbH & Co. KG A tiempo completoHemmersbach is looking for a highly motivated and experienced Service Delivery Manager to lead our nationwide team of Field Engineers.- Mexico - Querétaro- Young professionals- Full-time**—** Your Benefits **—****:- Buddy program- Extensive paid training- Flat hierarchies- Internal career development- International environment- Modern and centrally...
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Delivery Specialist-field Tech
hace 2 semanas
Ciudad de México NTT DATA A tiempo completo**Req ID**: We are currently seeking a Delivery Specialist-Field Tech to join our team in Ciudad de México, Ciudad de México (MX-CMX), Mexico (MX).**Responsibilities**:- Manages project scope from budget, location and resource perspective.- May mentor and train less experienced delivery team members.- Accountable for implementing delivery management...
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Service Delivery Manager
hace 2 semanas
Edo. de México Avaya A tiempo completo**About Avaya**:Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every...
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Service Delivery Manager
hace 6 días
Ciudad de México Avaya A tiempo completo**About Avaya**:Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every...
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Service Delivery Coordinator
hace 2 semanas
Ciudad de México Pellera Technologies Mexico A tiempo completoMain Purpose of the Role: The Service Coordinator within the Digital Infrastructure Practice is responsible for ensuring the seamless delivery of services to our clients. Your organizational skills, attention to detail, and customer-centric approach will be instrumental in maintaining high levels of client satisfaction and operational efficiency within the...
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Service Engineer
hace 4 semanas
estado de méxico Intraway A tiempo completoOverview We are seeking a Service Engineer to join our Telecom Delivery / Implementation team, focused on OSS provisioning and service activation. The role involves implementing, configuring, testing, and supporting OSS solutions for fixed and mobile networks, ensuring successful end-to-end service delivery. Responsibilities Implement and configure OSS...
