Service Delivery Specialist

hace 2 semanas

estado de méxico Lenovo A tiempo completo

Join to apply for the Service Delivery Specialist role at Lenovo . We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions, and services. The Service Delivery Specialist is responsible for the End-to-End Services in the countries under scope (Mexico), having as key pillars service efficiency, cost control/reduction and Customer Satisfaction, interacting with other cross areas inside Services team such as Contact center, Logistics, Parts and Global Accounts. This role will also be responsible to control vendors such as the authorized service centers in order to help and support them to reach their KPI targets according to our contracts. This function has direct contact with key commercial customers, retail partners as well as end customers. It should provide accurate case tracking as well as visibility of backlog status, suggest and track action plans that are key for proper service delivery as well as customer satisfaction. Key Roles Responsibilities Manage and develop authorized service center Work on metrics accomplishment and E2E performance efficiency (i.e RRR, PPS, ECT, OSAT, etc.) Operative functions as backlog monitoring, part return tracking, vendor labor payment, execute internal/external trainings on service delivery process Follow up special cases Set-up internal/external meetings and customer visits BMS with internal external customers, monitoring performance reports and communications and share improvement initiatives Other ad-hoc tasks required by manager and Senior leadership team Requirements Bachelor’s Degree in Electronics, Industrial or System Engineering. Strong knowledge of services operations (+3 years experience in service roles). Good written and fluent spoken English. Must be able to work well with people in other countries. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries IT Services and IT Consulting We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. #J-18808-Ljbffr

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