Sales Operations Jr

hace 2 días

Xochimilco, México CompuCom A tiempo completo

The Sales Operations Analyst provides day to day account interaction and order processing services for the customer. The role manages the account operations for specific accounts, including the appropriate execution of product and service contract provisions. The Sales Operations Analyst acts as a focal point and monitors customer problems to ensure that they are handled as efficiently and effectively as possible.

We need from you:

- Strong knowledge of PC hardware and software required. Excellent administrative, organizational and communication skills.
- Proven ability to work and interact in a fast-paced environment and solid level of comfort with multi-tasking.
- Strong analytical skills and attention to detail.
- Proven experience in developing, building and delivering quantitative metrics in a business context.
- Excellent analytical, reporting, data manipulation, dashboard creation and business intelligence skills.
- Ability to communicate difficult information in a neutral and professional manner.
- Ability to remain calm in emotionally-charged situations.
- Ability to manage simultaneous and conflicting priorities in an effective manner.
Responsabilities:

- Performs maintenance of assigned accounts, processes Purchase Orders, order entry, order tracking, image set up and coordination of returns. Ensures all paperwork is complete and accurate.
- Reviews customer requests and determines product availability. Suggests solutions to customer requests and communicates discontinued products and available substitutions.
- Works with other departments and vendors to ensure a smooth flow of products and services to the customer.
- Offers cross-sell/upsell opportunities to clients when opportunities are available.
- Represents CompuCom in a professional and businesslike manner and communicates effectively with CompuCom clients and associates.
- Works with internal teams to oversee continuous movement of order processing up to fulfillment status.
- Communicates pertinent activities to the Account Executive for orders and open issues.
- Assists with providing Standard Reporting upon request utilizing Client Portal and Micro strategy
Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $16,000.00 al mes

Beneficios:

- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro dental
- Trabajar desde casa
- Vales de despensa
- Vales de restaurante
Horario:

- Turno de 8 horas
Educación:

- Licenciatura terminada (Deseable)

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