Order Management Specialist

hace 3 días

Ciudad de México Harman International A tiempo completo

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Position Summary:
The Order Management Specialist (with focus on drop shipments) will help to develop, execute, and monitor Order Management activities related to Drop shipment for the Central America region. His / her work primarily includes Complete order processing for Drop shipment orders, order tracking and any international trade operations required to deliver orders B2B/B2C and direct orders to end user. Additional responsibilities include (but not limited to) project development, process flow improvement, informational analysis, and critical thinking to communicate to multiple teams and grow the business.

His /Her goal is to manage and lead drop shipment order management related activities to improve supply and customer service to customers.

Key Skills
- Effective communication in English and Spanish
- Great teamwork and interpersonal skills, adaptability, and resilience
- Excellent Organizational and Planning Skills
- Strong attention to detail
- Creativity to create and discover new opportunities
- Numerical skills with excellent analytical skills
- Critical thinking and problem-solving skills
- Ability to work under pressure and motivation to succeed in a competitive environment.
- Flexible to the changing environment
- Clear knowledge of Intcoterms

Job Responsibilities:

- OTC order processing for Drop shipments.
- Allocation of inventory to orders,
- Price maintenance in orders
- Provide ETA’s and order related info to customers
- Provide Territory Managers with Sales order Confirmation and feedback status.
- Follow through with Freight Forwarder/Client Coordination
- Send documentation to customers to solve claim issues, and complete Drop shipment processes,
- Communication with internal Supply Chain to provide update information to customers.
- Maintaining business systems to ensure accuracy and reliability
- Develop new tools to order process improvement
- Generate the following reports: Shipping Report, Sales status report, Claims in shared point.
- KPI for the position: Purchase Frequency of Customers, Average Order Value, Order cycle time, Rate of returns, Perfect order Rate.

Basic Qualifications:

- Minimum 5- 10 years’ of applicable experience in Supply Chain, Operations,
- At minimum a Bachelor’s degree in International Commerce, Administration, Engineering or other related field
- International trade Knowledge and experience
- Highly proficient in Microsoft Office suite, specifically Excel,
- Strong written and verbal communication skills in English and Spanish
- Must have a high level of computer literacy
- Detail oriented
- Strong organizational skills
- Ability to Learn and Develop Skills
- Strong experience in SAP, BI,

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation.

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