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**What we're building and why we're building it.** There's a reason Fetch is ranked top 10 in Shopping in the App Store. Every day, millions of people earn Fetch Points buying brands they love. From the grocery aisle to the drive-through, Fetch makes saving money fun. We're more than just a build-first tech unicorn. We're a revolutionary shopping platform where brands and consumers come together for a loyalty-driving, points-exploding, money-saving party. - Fetch is an equal employment opportunity employer._ **The Role**: This position is full time and requires the **Bilingual Support Specialist** to work every Saturday and Sunday, on a 3:30 pm-12:00 am CST schedule in addition to three assigned weekdays. **Scope of Responsibilities**: - Fluency in written English and Spanish - Educating users on technical topics such as new features and product bugs. - Communicating with users in a way that addresses their concerns regardless of their technical background. - Ability to identify whether an issue is new or existing, and react accordingly. - Providing service that prioritizes user retention. - Achieving daily, weekly and monthly performance expectations consistent with team and department goals. - Maintaining up-to-date knowledge in a fast-paced environment by actively consuming support communications and resources. - Bring fun to Fetch by engaging with your colleagues and celebrating both individual and team accomplishments. **We know we're both succeeding when**: - Users have their questions answered quickly, correctly, and congenially. - Individual and team performance goals are achieved. - You are excited to come to work every day and to tell people that you work at Fetch. - Technically Proficient: Google is your best friend - Fast Learner: Rapid fire communication works for you - Adapts to Change: New things are your vibe - OK with Repetition: OK with Repetition - Self-Motivated: You bet on you, and win every time - Seeks Feedback: Even Messi needs a coach - Maintains a Positive Attitude: Happiness is more than just an emoji - Professional and Accountable: Not everything can be solved with a meme - Maintains Focus: "I'm in the zone" - Service Minded: Does what is best for our users, even if it's difficult for us - Resourceful: You follow life hacks - Problem Solving: You know that clearing the cache and cookies is a good place to start - Team Mindset: Gaming is fun. Multi-player gaming is also fun **Bonus Points**: - Extensive technical knowledge **Benefits**: - Employees may be entitled to insurance of major medical costs, life insurance, total permanent disability and dental.
