QA Analyst

hace 2 semanas

Tlaquepaque, México Wipro Limited A tiempo completo

**QA Analyst**

**Education Background**:
Undergraduate/ Graduate from a Government recognized university
- Post graduates will be preferred

**Experience**:

- 6-12 months with industry experience, preferably from property management, real estate or similar industry

**Skills**:

- Communication skills
- Coordination & organizing skills
- Presentation skills
- People Management skills
- Customer service skills
- Ability to multitask
- Technical proficiency in MS office products required (Excel, Word, Power Point etc.,)
- Analytical skills

**Responsibilities**:

- Monitor the performance of associates & coach them, if and when required
- Process Training/OJT for New Trainees
- Processing/escalations & the rest on coaching & floor support
- To be visible and available for both internal and external customers
- Demonstrate good business decisions, pro-active problem solving and relationship building
- Encourage and support CSR’s during difficult situations
- Prepare training need/top defect analysis analysis for the floor
- Provide constructive feedback for performance improvement
- Coordinate operations center activities and serve in leadership roles
- Ability to go beyond the call of duty in times of business exigencies
- Minimal Calibration Variance in monitoring

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $17,000.00 al mes

Beneficios:

- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de la vista
- Seguro dental
- Seguro de vida
- Vacaciones superiores a las de ley
- Vales de despensa

Horario:

- Turno de 8 horas

Puede trasladarse/mudarse:

- Tlaquepaque, Jal.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Experiência:

- Ocupaciones en Atención remota a clientes: 1 año (Deseable)

Idioma:

- Inglés (Obligatorio)

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