QA Analyst in Customer Service

hace 4 semanas

Tlaquepaque, México Wipro Limited A tiempo completo

**QA Analyst****Education Background**:Undergraduate/ Graduate from a Government recognized university **Post graduates will be preferred****Experience**:- 6-12 months with industry experience, preferably from property management, real estate or similar industry**Skills**:- Communication skills- Coordination & organizing skills- Presentation skills- People Management skills- Customer service skills- Ability to multitask- Technical proficiency in MS office products required (Excel, Word, Power Point etc.,)- Analytical skills**Responsibilities**:**Monitor the performance of associates & coach them, if and when required**- Process Training/OJT for New Trainees- Processing/escalations & the rest on coaching & floor support- To be visible and available for both internal and external customers- Demonstrate good business decisions, pro-active problem solving and relationship building- Encourage and support CSR’s during difficult situations- Prepare training need/top defect analysis analysis for the floor- Provide constructive feedback for performance improvement- Coordinate operations center activities and serve in leadership roles- Ability to go beyond the call of duty in times of business exigencies- Minimal Calibration Variance in monitoringTipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $20,000.00 al mesBeneficios:- Programa de referidos- Seguro de gastos médicos mayores- Seguro de la vista- Seguro dental- Seguro de vida- Vacaciones superiores a las de ley- Vales de despensaHorario:- Turno de 8 horasPuede trasladarse/mudarse:- Tlaquepaque, Jal.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)Experiência:- Ocupaciones en Atención remota a clientes: 1 año (Deseable)Idioma:- Inglés (Obligatorio)

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