Oliver Wyman

About Oliver Wyman

**Job Overview**:
In this Alumni Operations and Digital Infrastructure Associate role, you will be responsible for managing the Oliver Wyman alumni database and utilizing this info to influence the broader alumni strategy; you will also be responsible for managing data-related vendor relationships.

**Key Responsibilities**:
**Data Management**
- Communicate complex data structures, processes, and requirements
- Manage the central alumni database to ensure accuracy, including ways to improve data management processes
- Collaborate with Marketing and ITS to manage consent requirements and develop a new subscription center for alumni
- Implement quality control processes to identify and fix data inconsistencies
- Collaborate closely with CRM Data team and Marketing to manage the alumni database using internal and external sources

**Engagement Reporting**
- Collect, maintain, and report alumni data to support engagement activities
- Analyze alumni data and metrics to inform / influence strategic decisions related to alumni communication and engagement initiatives
- Collaborate closely with events and marketing teams to increase engagement
- Assist with and answer queries related to alumni data and communications

**Digital Campaign Management & Metric Reporting**
- Support the distribution of communications (newsletters, event invitations, etc.) to alumni
- Collaborate with Marketing teams to establish the procedure and cadence for distributing newsletters to alumni
- Utilize existing marketing efforts and communications to engage alumni
- Track KPIs related to campaigns (open rates, click rates, RSVPs, etc.)
- Proactively suggest process improvements and automations to alumni related processes

**Vendor and Platform Management**
- Identify and evaluate vendors to implement a new online alumni portal
- Explore options for data augmentation through third party vendors
- Collaborate with data and marketing teams to establish journeys or regular check-ins with alumni to maintain updated information
- Manage vendor relationships to ensure deliverables are met on time and within budget
- Support the distribution of new digital content through Alumni platform(s)

**Experience Required**:

- 2 - 4 years of experience in data process improvement and automation, specifically in the context optimizing of data distribution workflows and implementing solutions to enhance efficiency and accuracy
- This includes a track record of identifying inefficiencies in data distribution processes and implementing automation solutions to streamline operations and ensure timely and accurate data delivery
- Vendor management experience, including identifying and engaging with vendors for data-related services such as data enrichment or online alumni portals
- This involves coordinating data management to vendors, ensuring data accuracy, and managing vendor relationships to meet deliverables

**Skills and Attributes**:

- CRM/Marketing Automation software or a strong motivation to learn
- Tableau, Power BI or similar is a plus
- Adobe Analytics and campaign performance metrics is a plus
- Distributing data-driven content to engage alumni and facilitate effective communication
- Ensuring the accurate collection and distribution of relevant data
- Implementing data quality control processes to maintain data integrity for reporting
- Data management and analysis, i.e., actively managing database, including collection, upkeep, and usage to support engagement activities
- Analyzing large sets of data, identifying takeaways, and distributing data reports and analysis to relevant stakeholders
- Working independently and as part of a team

Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 81,000 colleagues advise clients in 130 countries and annual revenue of nearly $19 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges