Customer Service Representative

hace 2 semanas

Miguel Hidalgo, México Nex A tiempo completo

**Vacante para la empresa Nex en Miguel Hidalgo, Ciudad de México**:** Vacante: Customer Service Representative**

**Ubicación**: Miguel Hidalgo, Ciudad de México
**Prestaciones**: Superiores a las de Ley

**Descripción del puesto**:
Buscamos un profesional con enfoque en **servicio al cliente**, capaz de gestionar y dar seguimiento al ciclo completo de pedidos (Order to Cash). Serás responsable de **asegurar la satisfacción de clientes nacionales e internacionales**, coordinando eficazmente con las áreas internas de la empresa para garantizar entregas oportunas.

**Responsabilidades**:

- Captura y gestión de órdenes en el sistema.
- Seguimiento integral del ciclo de pedidos (Order to Cash).
- Atención y soporte a clientes nacionales e internacionales.
- Coordinación con áreas internas (ventas, logística y finanzas) para asegurar entregas puntuales.
- Elaboración de reportes, métricas de servicio y seguimiento de indicadores clave.

**Requisitos**:

- Licenciatura en Administración, Negocios, Comercio Internacional o carrera afín.
- 2 a 3 años de experiência en **Customer Service / Order Entry** en empresas de manufactura, logística o distribución.
- Manejo de **ERP** (SAP deseable) y **CRM**.
- Inglés intermedio-avanzado (indispensable para trato directo con clientes extranjeros).
- Excel intermedio.
- Excelente actitud de servicio, comunicación efectiva y trabajo en equipo.

**Lo que ofrecemos**:

- Prestaciones superiores a las de ley.
- Oportunidad de crecimiento en empresa estable y transnacional.

**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Experto

**Función departamental**:
Tecnología / Internet

**Industria**:
Plásticos

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