Technical Escalations Engineer 2

hace 6 días

Ciudad de México Datadog A tiempo completo

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You'll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.
- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them._

**What You'll Do**:

- Become the go-to expert on Agent Core at Datadog, mastering both the technical landscape and the customer experience.
- Investigate Agent performance, configuration, and custom integrations, ensuring smooth deployment.
- Partner with Engineering to identify and resolve Agent-level optimizations, driving improvements upstream.
- Build tooling and automation to streamline debugging and troubleshooting for complex integrations.

**Who You Are**:

- An expert working across Linux, Windows, and MacOS, with strong system-level troubleshooting skills (processes, services, networking, file systems).
- Hands-on with CLIs, APIs, and config files (YAML/JSON), and can confidently guide others toward best practices.
- Comfortable navigating containerized environments like Docker and Kubernetes.
- Confident with scripting and automation (Python, Go, or Bash) to improve troubleshooting workflows.
- Able to navigate through APIs, and integrations, understanding their behavior at a deep level.
- Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply._

**Benefits and Growth**:

- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
- Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog._

**About Datadog**:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

**Equal Opportunity at Datadog**:
**Your Privacy**:

  • Critical Escalations Manager

    hace 3 semanas

    Ciudad de México Nutanix A tiempo completo

    **Hungry, Humble, Honest, with Heart.****The Opportunity**The Resolution Manager is a key driver for managing the resolution of technical and political problems with severe consequences to Nutanix or our customers. This responsibility includes collaborating and partnering with the organization to drive action and reporting back to leadership on the drivers...

  • Sr. Technical Support Engineer

    hace 4 semanas

    Ciudad de México Gigamon A tiempo completo

    Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...

  • PowerApps Engineer

    hace 4 semanas

    Ciudad de México Ranger Technical Resources A tiempo completo

    Direct message the job poster from Ranger Technical Resources The team is looking for a Power Platform Engineer to design and deliver modern applications that replace manual, spreadsheet-driven processes with scalable, governed solutions. In this role, you will be the primary builder on Power Apps and Power Automate, turning complex workflows into intuitive...

  • Technical Support Engineer

    hace 1 semana

    Ciudad de México iMin A tiempo completo

    We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions....

  • Sr. Technical Support Engineer

    hace 12 horas

    Ciudad de México Gigamon A tiempo completo

    Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...

  • Senior Power Platform Engineer: Build Scalable Apps

    hace 4 semanas

    Ciudad de México Ranger Technical Resources A tiempo completo

    A technical consulting firm in Mexico City seeks a skilled Power Platform Engineer to design and develop modular applications that automate workflows and enhance business processes. The ideal candidate will have over 5 years of experience with Microsoft Power Platform, a Bachelor's degree in a related field, and the ability to work collaboratively with...

  • Customer Escalations Expert

    hace 4 semanas

    Ciudad de México Ergeon A tiempo completo

    **About Ergeon**:We are disrupting the trillion-dollar construction industry with technology, making it possible for almost any profession to operate remotely. Our company is the only startup combining the strengths of technology and remote work to solve the challenges of residential construction.Unlike most other products and services, hiring a contractor...

  • Technical Support-system Engineer

    hace 1 semana

    Ciudad de México Wipro Limited A tiempo completo

    **Job Description**: - ** - Job Title: Technical Support-System Engineer - Req Id: 100117 - City: Mexico City - State/Province: Mexico - Posting Start Date: 10/2/25 - Job Description: **Technical Support-System Engineer**: **Onsite in Mexico City** **Office rotative: San Angel, Santa Fe and Av. Chapultepec, Monday to Friday.** 3+ years of experience as L2...

  • Senior IT Support Engineer Level 3

    hace 2 semanas

    Ciudad de México, Ciudad de México Workana A tiempo completo

    Full-time | Remote | CST CoverageWe're hiring a Level 3 Engineer to provide advanced technical support and infrastructure expertise for our US-based MSP clients. This role is ideal if you thrive in complex problem-solving, infrastructure projects, and mentoring junior engineers.What You'll DoHandle escalations from Level 2 engineers. Perform advanced Azure...

  • Technical Support Engineer

    hace 1 semana

    Ciudad de México, Ciudad de México Oracle A tiempo completo

    Qualifications & Requirements:Education: Bachelor's degree in Computer Science, Information Technology, or a related engineering field (preferred).Technical: Understand the basics of Oracle Cloud Services, Kubernetes, Virtualization, Virtual Cloud Network (VCN), Load Balancer, Gateways, VPN configuration, IAM Services, Single Sign-On (SSO), OAuth,...