Strategic Account Manager

hace 2 semanas

Ciudad de México APLAZO, S.A. DE C.V. APL200511RL7 A tiempo completo

At Aplazo, our mission is _to empower financial access, opportunity and freedom, by connecting people and businesses in Latin America, through fair, simple, and transparent financial solutions, _and we are looking for a Strategic Account Manager to help us get there.

To be successful, you are expected to set a strong tone of leadership, team collaboration, attention to detail, and dedication to quality. You should be self-motivated, proactive, excel at communication, empathetic, and driven to achieve. You also need to exude strong teamwork and collaboration skills, including the ability to mentor and be mentored.

Role’s mission

Key Responsibilities
- Maintaining strong, long-lasting client relationships through regular communication and ad-hoc work dynamics
- Serve as the primary point of contact for a portfolio of high-value accounts
- Develop and implement strategic account plans to achieve growth
- Design key initiatives for merchants with a data-driven approach
- Coordinate weekly and monthly business reviews with merchants
- Monitor accounts performance on a daily basis
- Act as the voice of the customer within the company and coordinate with internal stakeholders such as credit, growth, marketing, operations, and product for the delivery of key initiatives
- Design and implement experiments, test hypotheses, and track experiment results
- Model and forecast merchants’ output based on historical data and future assumptions
- Analyze and interpret complex data sets related to merchants

Requirements - must have:

- Experience:_
- Work experience in operations, sales operations, strategy, or other areas that require working with data, preferably in Tech companies
- Year of experience:_
- 3 to 5 years of experience
- Technical skills:_
- Basic modeling/forecasting experience
- Basic BI tools knowledge, preferably Google Looker Studio
- Intermediate SQL
- Advanced Excel / Google Sheets
- Soft skills:_
- Data-driven thinking (backing up high-quality and actionable business insights with data)
- Strategic thinking (building comprehensive strategies that align with company and merchants’ goals)
- Cross-team collaboration (connecting the dots across different teams and building relationships that generate company growth)
- Curiosity (trying new things to improve, finding interesting ways to look at and perform tasks)
- Attention to detail (digging deep into business problems and opportunities without losing focus on the big picture
- Presentation and communication (preparing compelling narratives to communicate both internally and externally)
- Project management (handling multiple projects at the same time, being able to prioritize tasks and provide reasoning as to why)
- Commercial skills (effectively engaging with merchants, building relationships and finding opportunities for mutual growth)
- Problem-solving (sizing and finding potential solutions to any problem, remembering to leverage existing resources and teams)
- Academic background:_
- Bachelor’s degree in a business (business administration, marketing, entrepreneurship), analytics (finance, business intelligence) or related field
- In the absence of a bachelor’s degree or a degree in a different field, relevant work experience is necessary
- Languages:
- Spanish
- English (Advanced)

Requirements - nice to have:

- Technical skills:_
- Intermediate modeling / forecasting experience
- Intermediate BI tools knowledge, preferably Google Looker Studio
- Familiarity with digital marketing strategies
- Soft skills:_
- Retail experience

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