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Provide post-sales services for software implementation, scripting, upgrades and migrations
- Work closely with customer and project team to ensure all deliverables are executed successfully, with quality, on time and on budget
- Rapidly generate customer trust and confidence
- Display a high level of technical knowledge and consistent service throughout all interactions
- Gather requirements for the solution delivery, working closely with Customer, Vendor understanding use cases, commands and parameters
- Drive onsite project workshops and consultation with the customer
- Provide customer-facing technical documentation, including Acceptance Test Plans
- Write high quality scripts as required for the solution delivery, migration, static data import etc.
- Maintain detailed issue tracking, action items, and troubleshoot customer issues throughout the project
- Deliver onsite and/or remote product training to customers
- Conduct knowledge transfer to handoff project to technical support
- Act as a liaison between the customer, sales, other professional services colleagues, engineering, and technical support
- Develop best practices for the services’ team