Implementation Consultant

hace 20 horas

Ciudad de México Solera A tiempo completo

Implementation Consultant - Virtual US

What You’ll Do

ESSENTIAL RESPONSIBILITIES AND DUTIES:

- Assist in designing video safety projects to meet customer needs using product functionality, integration capabilities, and custom offerings.
- Provide consulting services to the assigned projects as required including product functional consulting, business process re-engineering, engineering analysis, customization requirements, product installation, data conversion requirements and product validation.
- Participate and engage in working sessions with customers to understand and clarify requirements
Liaising between the Customer, Project Managers, and Technical Consultants to identify & clarify requirements and configuration.
- Continue to improve knowledge of Omnitracs products, quality standards, industry, and technology to better serve the internal and external teams.
- Participate in discovery and consulting calls with internal teams and Omnitracs customers.
- Engage in scoping efforts with sales and scope projects in the pre-sales process.
- Resolve technical and customer problems, escalating issues and inquiries when necessary.
- Perform best practices analysis and consult with customers and PS management on increasing ROI.
- Interact with customers in a professional manner, including proper handling of customer complaints.
Mentor implementation consultant team members on implementation consulting and PS activities.

KNOWLEDGE/SKILLS/ABILITIES:
Experience Required:

- Must be a self-starter and be able to work collaboratively (internally and with customers)
- Strong verbal and written communication skills including strong technical documentation skills including experience documenting requirements, issues, and outcomes
- Ability to work independently and take ownership of tasks and deliver high quality services
- Must be able to guide customers with confidence and integrity
- Demonstrated experience of interfacing directly with customers
- Strong analysis and data manipulation skills
- Excellent planning, organization, and implementation skills
- Ability to work a flexible schedule and embrace change enthusiastically
- Be able to function effectively in a project team to ensure customer satisfaction
- Bachelor’s degree in a business or technical discipline with at 3 years of relevant experience
- Be able to travel 30% of the time

What You’ll Bring

Desired Experience:

- 5 years’ experience in the transportation, logistics and safety industry
- Strong Technical Aptitude and Understanding of Value Added SaaS Offerings
- Solid understanding of Relational Databases

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